Service Analytics Specialist (Russia Cis, Middle East And Africa)
Moscow, Russia
• Responsible for defining and analyzing the gaps in wing to wing service operations and planning, developing and deploying regional IT projects to fulfill the gaps• Worked closely with HQ, product and zone teams to understand improvements needed on the existing tools and then standardized them for the region• Maintained the developed tools and provided technical support with the tools for end-users• Prepared documentations and conducted training sessions for end-users on regular… Show more • Responsible for defining and analyzing the gaps in wing to wing service operations and planning, developing and deploying regional IT projects to fulfill the gaps• Worked closely with HQ, product and zone teams to understand improvements needed on the existing tools and then standardized them for the region• Maintained the developed tools and provided technical support with the tools for end-users• Prepared documentations and conducted training sessions for end-users on regular basis• Acted as a coach for junior developers / internsSkills: IT Business Analysis, Requirements Management, Teamwork, Agile, Python, Django, SQL, Git, Apache, Linux Server, Windows Server Show less