I believe in the importance of staying ahead of technology and constantly align business needs with emerging technology solutions that positively impact the business. I analyze and execute strategic selection for deploying these solutions across the enterprise, working with internal end-users/business partners for effective adoption.►Lead seven organizational teams; 27 onsite and globally outsourced staff/managers: Tier 1, 2, 3 Support, IT Procurement, Mobile Platform, ServiceNow, and EUT Teams.►Drive seamless execution of new enterprise systems/applications; implement, and support for 100’s of clients.►Direct IT procurement; analyze vendor cost and authorize spend for all IT purchases based on set capital budgets.►Conduct hands-on development, optimize, manage ServiceNow tool. Build out enterprise CMDB, ServiceMapping, Discovery, ITSM, Event Management modules.►Design and build five custom applications on ServiceNow platform; Employee Review System, DMCA validation process.►Implemented Zoom software-based conference room solution at over 27 locations.►Manage OKTA platform, an SSO solution comprised of 200 partners/clients that sell WOW! products. Oversee security and Active Directory.►Own vendor and key business partnerships; develop solid relationships and negotiate contracts.✶Championed launch of ServiceNow across the organization. Provided subject matter expertise from ideation to delivery which resulted in significant cost-savings, and highly-efficient automated processes that substantiated ITIL practices.✶Spearheaded Continued Service Improvement Team to drive exceptional service and value.✶Launched an entire cutting-edge onboarding solution which transformed organizational vision, observing from a consumer experience perspective.✶Built and implemented full 24/7 outsourced service desk to reduce support costs for repetitive issues.✶Relocated mobile support to outsourced partner to manage plans which improved processes/reduced costs.

While at Catamaran, I served in two executive contributor roles. I was initially engaged to increase productivity, reduce costs, drive emerging technology solutions and provide strategic enterprise technical leadership across one of Forbes fastest growing companies.►Mentored and managed national server and desktop support teams; 24/7 Network Operations Center (NOC), IT Procurement, Mobility Support and Service Desk/IT Help Desk Teams.►Supported 10,000+ systems/servers and desktop infrastructure.►Orchestrated product road shows and supported all released products.►Managed operating budget of $20M on multiple enterprise large-scale implementations for healthcare organizations.►Grew and managed 70+ employees in IT procurement, second tier support system administrators, and End User Technology Team.✶Launched ServiceNow ITSM system; this reduced costs and increased productivity/accuracy.✶Streamlined education and professional development by creating training materials; development, maintenance, application notes, presentations, and web-based learnings.✶Increased and automated ticket requests and HR onboarding.✶Drove customer satisfaction by creating and implementing timely resolution processes.✶Honored with Integration Award for successfully integrating systems and meeting synergy targets goals at four companies.

In this role, I was a hands-on leader and technical subject matter expert. I oversaw 200 global Windows-based desktop and laptop computers, and 20 Windows-based servers.►Maintained 100+ ShoreTel VoIP, remote sites, and kiosks for continuous technical service without interruptions. Managed systems, troubleshot issues, and implemented solutions.►Directed and supported BlackBerry Enterprise Service (BES), VPN, printers, copiers, and mobile devices.✶Drove substantial growth (from four to 50 sites) by administering Exchange 2010 and tracking systems in SQL Server.