Ro-Zanne Ho, Mba, Pmp, Caitl™ Email & Phone Number

Philadelphia, Pa, Us

Santa Clara, Ca, Us

I'm excited about my role in this people focused, purpose driven, admired and award winning Fortune 500 company that's revolutionizing the way we do work globally!I'm in my element facilitating onboarding programs with our sales new hires and helping them be proficient in their roles in their first 90 days and beyond (while applying Artificial Intelligence tools effectively), with a CSAT score of 4.7/5. I regularly engage key stakeholders and Enablement teams to curate and deliver appropriate content relevant to our audience’s roles.I'm also a co-creator in our Insights and Innovation Hub, part of ServiceNow University where we collaborate and use technology, our unique talents, and shared purpose to create value and achieve goals.

Santa Clara, Ca, Us

I'm humbled to be in this role to help mobilize our community of Asian & Pacific Islanders and allies to elevate representation through authenticity, empowerment and service. As a pioneer and founder of the Professional Development group, we have an amazing culture and our mission is to elevate ServiceNow to be the leader in equity for Asian & Pacific Islanders at work.

Melville, New York, Us

I have so much fun facilitating Dale Carnegie programs with our local team in Philadelphia. I maintained a 96.5% Trainer Quality Index in the delivery of the Dale Carnegie Course in Effective Communications & Human Relations Program. I design experiential learning workshops and reinforce learning mechanisms to upskill client leadership teams and build capability to lead transformational change, achieving 86.7% Net Promoter Score Index.I partner with clients to identify future skillsets, develop career frameworks and design, develop and implement technology-enabled, dynamic solutions to address skill gaps and learning needs. It is fulfilling designing experiential learning workshops and reinforcing learning mechanisms to upskill client leadership teams while building capability to lead transformational changes! We also build clients’ talent pipeline and lead gap analysis for critical roles of the future state by identifying risks and opportunities to transition workforce for change management and to build capability.

Delanco, New Jersey, Us

I oversee the reward program that recognizes team members for performance achievements, birthdays and anniversaries. I also create and lead an engagement committee to plan, organize and execute employee relations events at all Misfits Market sites throughout the year. I also spearheaded an employee survey project with our management team across our sites to get feedback: 70% of our associates completed the survey. In addition, we drive culture and retention in collaboration with the Operations and People Operations departments to develop, execute and analyze engagement surveys and pulses to measure engagement in the workforce to help make Misfits Market one of the most sought after employers in the region.

Delanco, New Jersey, Us

It’s a rewarding role working to raise the capabilities and potential of our team members! I developed learning and development education, including staff, leadership programs and career development programs from scratch and deliver the training to a 24/7 facility across 3 shifts and throughout our facilities across the country.In addition, I also expanded a 2 hour onboarding program to a 1 day program where 1000 team mates were onboarded. It is fulfilling evaluating learning effectiveness and implementing program improvements to ensure that they reflect industry best practice and meet organizational needs while collaborating with our teams to assess needs and identify learning and organizational development solutions that integrate with overall Talent strategy.

Philadelphia, Pa, Us

I had a great opportunity that maximized my cross cultural abilities and passion in training, coaching and process improvement! As a key member of the Operations Team, I oversaw a team of 85 Global Country Coordinators. I operated in the Americas, Asia Pacific and Europe. I was responsible for a comprehensive orientation program for Patient Coordinators, proper resource scheduling, managing relationships with Strategic Vendor Partners, and ensuring that efficient processes are in place and regulatory procedures are followed. • Improved profit margin by 5% by instituting resources to reduce labor cost and boost productivity. • Increased patient retention rates by delegating 150 studies to coordinators and monitoring resource utilization. I focused on the efficient deployment of human capital which entailed effective staffing, forecasting, sourcing and development and governance to meet project demands.

Central, Hong Kong, Hk

During this short term role, I promoted an array of life and general insurance products to both individuals as well as organizations.This involved prospecting and generating leads, delivering presentations to decision makers as well as harnessing consultative selling to close the deal.Apart from developing deep rapport with potential clients, I also provided counsel and advice to policyholders on protection and coverage.Additionally, I managed to recruit and train new agents into highly independent as well as effective members of the organization.As a result of my remarkable contributions, we were able to boost new business by 20%, reactivate 30% of dormant accounts and increase cross selling by 20%, leading to the overall increase in revenue by 30%.

Melville, New York, Us

Fantastic experience!Here, I promoted an array of employee enhancements as well as bottom line and productivity growth solutions to clients towards achieving the revenue goals.A major part of the role involved performing client consultation as well as providing solutions to close the gap between desired and actual performance. This included devising and implementing strategic selling of succession planning, leadership and talent management, process and sales improvement solutions.Besides that, I was responsible for onboarding, developing and mentoring new sales people, in addition to developing and certifying new trainers with Carnegie Master to ensure consistent quality to impact brand quality.Additionally, I was recognized as a Certified Trainer for the Dale Carnegie Course in Effective Communications & Human Relations, Leadership Training for Managers as well as the High Impact Presentations Course.All an all, I have successfully delivered over 1,500 hours of customized coaching and leadership training programs to a variety of clients.My success included:• Delivered a 300% increase in revenue over a 12-month period.

New York, Ny, Us

I was hired to conduct in depth analysis and reporting of marketing data via qualitative and quantitative research in supporting high level decision making.Besides that, I also recommended design study and analysis solutions to effectively address client’s marketing as well as sales initiatives while monitoring the entire research project from design phase to analysis• Responsible for research projects from design phase to analysis• Created and maintained client databases and trained clients in Nielsen market research software

Mba And Masters In International Affairs, International Relations And Affairs

Mba, Marketing, Strategy, Organizational Behavior

Bachelor, Economics And International Studies

A-Levels, Economics