Ro-Zanne Ho, Mba, Pmp, Caitl™ Email and Phone Number
Ro-Zanne Ho, Mba, Pmp, Caitl™ work email
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Ro-Zanne Ho, Mba, Pmp, Caitl™ personal email
► Internationally oriented, outcome-focused and highly skilled with Learning, Talent & Organization Development processes and techniques across various industries and global boundaries. Demonstrated leadership capabilities, cross-cultural aptitude, strategic thinking and operational execution competencies. Multi-faceted, global leader with vast expertise with different cultures and commanding from different locations.High-energy facilitator, delivering results that enhance emotional, behavior and performance changes. Experience in spearheading full spectrum sales and leadership training operations towards delivering set business objectives. Change agent, well-versed in rolling out strategies in enhancing team performance and capabilities coupled with excellent oratory skills in facilitating high-impact training. Strengths include: • Intercultural Communications | Resource Management | Project Management | Diversity & Inclusion Strategic Selling | Training Program Delivery | Client Engagement | Talent & Organizational Transformation Change Management | Performance & Process Improvement | Artificial Intelligence | Innovation | Multi-Lingual Technology-Enabled Learning & Development Solutions | Design Thinking ► CHARACTERISTICS- Demonstrated outstanding team leadership capabilities in driving the team towards exceeding revenue goals and business objectives.- Excellent rapport building capabilities in cementing strong relationship with clients.- Able to perform under pressure and fully committed in taking on new challenges.►► rozannehcm@gmail.com; Cell: 1-203-598-4579◄◄
Dale Carnegie Training
View- Website:
- servicenow.com
- Employees:
- 5
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Senior Training ConsultantDale Carnegie TrainingPhiladelphia, Pa, Us
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Onboarding Program ManagerServicenow Jan 2022 - PresentSanta Clara, Ca, UsI'm excited about my role in this people focused, purpose driven, admired and award winning Fortune 500 company that's revolutionizing the way we do work globally!I'm in my element facilitating onboarding programs with our sales new hires and helping them be proficient in their roles in their first 90 days and beyond (while applying Artificial Intelligence tools effectively), with a CSAT score of 4.7/5. I regularly engage key stakeholders and Enablement teams to curate and deliver appropriate content relevant to our audience’s roles.I'm also a co-creator in our Insights and Innovation Hub, part of ServiceNow University where we collaborate and use technology, our unique talents, and shared purpose to create value and achieve goals. -
Professional Development Co-Lead (Asian & Pacific Islander Employee Belonging Group)Servicenow Jan 2023 - Jan 2024Santa Clara, Ca, UsI'm humbled to be in this role to help mobilize our community of Asian & Pacific Islanders and allies to elevate representation through authenticity, empowerment and service. As a pioneer and founder of the Professional Development group, we have an amazing culture and our mission is to elevate ServiceNow to be the leader in equity for Asian & Pacific Islanders at work.
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Senior Training ConsultantDale Carnegie Training Jan 2018 - PresentMelville, New York, UsI have so much fun facilitating Dale Carnegie programs with our local team in Philadelphia. I maintained a 96.5% Trainer Quality Index in the delivery of the Dale Carnegie Course in Effective Communications & Human Relations Program. I design experiential learning workshops and reinforce learning mechanisms to upskill client leadership teams and build capability to lead transformational change, achieving 86.7% Net Promoter Score Index.I partner with clients to identify future skillsets, develop career frameworks and design, develop and implement technology-enabled, dynamic solutions to address skill gaps and learning needs. It is fulfilling designing experiential learning workshops and reinforcing learning mechanisms to upskill client leadership teams while building capability to lead transformational changes! We also build clients’ talent pipeline and lead gap analysis for critical roles of the future state by identifying risks and opportunities to transition workforce for change management and to build capability.
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Engagement ManagerMisfits Market Jun 2021 - Jan 2022Delanco, New Jersey, UsI oversee the reward program that recognizes team members for performance achievements, birthdays and anniversaries. I also create and lead an engagement committee to plan, organize and execute employee relations events at all Misfits Market sites throughout the year. I also spearheaded an employee survey project with our management team across our sites to get feedback: 70% of our associates completed the survey. In addition, we drive culture and retention in collaboration with the Operations and People Operations departments to develop, execute and analyze engagement surveys and pulses to measure engagement in the workforce to help make Misfits Market one of the most sought after employers in the region. -
Program Manager, Leadership DevelopmentMisfits Market Jun 2020 - Jan 2022Delanco, New Jersey, UsIt’s a rewarding role working to raise the capabilities and potential of our team members! I developed learning and development education, including staff, leadership programs and career development programs from scratch and deliver the training to a 24/7 facility across 3 shifts and throughout our facilities across the country.In addition, I also expanded a 2 hour onboarding program to a 1 day program where 1000 team mates were onboarded. It is fulfilling evaluating learning effectiveness and implementing program improvements to ensure that they reflect industry best practice and meet organizational needs while collaborating with our teams to assess needs and identify learning and organizational development solutions that integrate with overall Talent strategy.
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Global Resource ManagerClincierge Apr 2018 - Nov 2019Philadelphia, Pa, UsI had a great opportunity that maximized my cross cultural abilities and passion in training, coaching and process improvement! As a key member of the Operations Team, I oversaw a team of 85 Global Country Coordinators. I operated in the Americas, Asia Pacific and Europe. I was responsible for a comprehensive orientation program for Patient Coordinators, proper resource scheduling, managing relationships with Strategic Vendor Partners, and ensuring that efficient processes are in place and regulatory procedures are followed. • Improved profit margin by 5% by instituting resources to reduce labor cost and boost productivity. • Increased patient retention rates by delegating 150 studies to coordinators and monitoring resource utilization. I focused on the efficient deployment of human capital which entailed effective staffing, forecasting, sourcing and development and governance to meet project demands. -
Project ManagerAia Aug 2017 - Jan 2018Central, Hong Kong, HkDuring this short term role, I promoted an array of life and general insurance products to both individuals as well as organizations.This involved prospecting and generating leads, delivering presentations to decision makers as well as harnessing consultative selling to close the deal.Apart from developing deep rapport with potential clients, I also provided counsel and advice to policyholders on protection and coverage.Additionally, I managed to recruit and train new agents into highly independent as well as effective members of the organization.As a result of my remarkable contributions, we were able to boost new business by 20%, reactivate 30% of dormant accounts and increase cross selling by 20%, leading to the overall increase in revenue by 30%. -
Sales And Performance ConsultantDale Carnegie Training Of Western Ct Oct 2008 - Jul 2017Melville, New York, UsFantastic experience!Here, I promoted an array of employee enhancements as well as bottom line and productivity growth solutions to clients towards achieving the revenue goals.A major part of the role involved performing client consultation as well as providing solutions to close the gap between desired and actual performance. This included devising and implementing strategic selling of succession planning, leadership and talent management, process and sales improvement solutions.Besides that, I was responsible for onboarding, developing and mentoring new sales people, in addition to developing and certifying new trainers with Carnegie Master to ensure consistent quality to impact brand quality.Additionally, I was recognized as a Certified Trainer for the Dale Carnegie Course in Effective Communications & Human Relations, Leadership Training for Managers as well as the High Impact Presentations Course.All an all, I have successfully delivered over 1,500 hours of customized coaching and leadership training programs to a variety of clients.My success included:• Delivered a 300% increase in revenue over a 12-month period.
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Client AnalystThe Nielsen Company Jan 2008 - Oct 2008New York, Ny, UsI was hired to conduct in depth analysis and reporting of marketing data via qualitative and quantitative research in supporting high level decision making.Besides that, I also recommended design study and analysis solutions to effectively address client’s marketing as well as sales initiatives while monitoring the entire research project from design phase to analysis• Responsible for research projects from design phase to analysis• Created and maintained client databases and trained clients in Nielsen market research software
Ro-Zanne Ho, Mba, Pmp, Caitl™ Skills
Ro-Zanne Ho, Mba, Pmp, Caitl™ Education Details
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University Of Pittsburgh Graduate School Of Public And International Affairs (Gspia)International Relations And Affairs -
University Of Pittsburgh Katz Graduate School Of BusinessOrganizational Behavior
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University Of Wisconsin-MadisonEconomics And International Studies
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Victoria Junior CollegeEconomics
Frequently Asked Questions about Ro-Zanne Ho, Mba, Pmp, Caitl™
What company does Ro-Zanne Ho, Mba, Pmp, Caitl™ work for?
Ro-Zanne Ho, Mba, Pmp, Caitl™ works for Dale Carnegie Training
What is Ro-Zanne Ho, Mba, Pmp, Caitl™'s role at the current company?
Ro-Zanne Ho, Mba, Pmp, Caitl™'s current role is Senior Training Consultant.
What is Ro-Zanne Ho, Mba, Pmp, Caitl™'s email address?
Ro-Zanne Ho, Mba, Pmp, Caitl™'s email address is rm****@****now.com
What schools did Ro-Zanne Ho, Mba, Pmp, Caitl™ attend?
Ro-Zanne Ho, Mba, Pmp, Caitl™ attended University Of Pittsburgh Graduate School Of Public And International Affairs (Gspia), University Of Pittsburgh Katz Graduate School Of Business, University Of Wisconsin-Madison, Victoria Junior College.
What skills is Ro-Zanne Ho, Mba, Pmp, Caitl™ known for?
Ro-Zanne Ho, Mba, Pmp, Caitl™ has skills like Leadership Development, Training, Management, Talent Management, Public Speaking, Coaching, Employee Engagement, Consulting, Business Development, Team Building, Strategic Planning, Analysis.
Who are Ro-Zanne Ho, Mba, Pmp, Caitl™'s colleagues?
Ro-Zanne Ho, Mba, Pmp, Caitl™'s colleagues are Boumedienne Boughazi, Fernanda Spreafico, Neena Narayanan, Miranda Fay, Chris Webster, Anne Duparc, Shawn Faske.
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