• Assist the sales personnel in the qualification of Enterprise customer needs and performing pre- sales demo needs analysis• Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via webex• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects• Responding to Request for Information/Proposal documents• Supporting Marketing events – user conferences, trade shows, webinars etc• Act as the ServiceNow subject matter expert at Executive briefings / marketing events

Build high-performing governance framework for MetLife’s Enterprise Infrastructure unit, driving efficiency, service quality, and productivity. Analyze IT systems and processes to identify strategies that streamline operations, capture savings, and better align end-user IT services with broader business goals of growth and profitability. Lead cross-functional teams in the execution of key process improvements. Collaborate with executive leadership to define business goals, establish division-wide priorities, and steer high-impact projects from beginning to end.

Drove key process improvements across the global IT Asset Management unit of Barclays and held chief ownership of IT service catalogue. Established lean operating frameworks, restructured ineffective processes, and led initiatives that cut costs and bolstered efficiency while delivering world-class service quality. Oversaw ground-level implementation of new policies and procedures, and managed relationships with both internal clients and external vendors.

Aligned IT business processes with Lehman’s bottom-line goals, including design and implementation of a new global service request platform.

Migrated Bank of New York and Mellon Bank ITIL processes to an efficient, consolidated platform.