Director - Operational Resilience & Business Continuity Management
Current• Lead enterprise-wide crisis response; collaborating with key stakeholder groups including Global Security, Corporate Communications, General Counsel and Federal agencies (FEMA, FBI, etc.)• Hired and developed a high performing team responsible for securing the enterprise against large-scale operational impacts. (Led AXP response to Russian sanctions, COVID19 pandemic, Return to Office strategy, & Cyber attacks)• Developed an analytics-driven Risk Monitoring framework currently leveraged by global markets, Operational Risk, Enterprise Risk, and network vulnerability teams to assess and respond to organizational exposure• Established triage framework and communication standards to expeditiously respond to future crises across the global AXP ecosystem• Responsible for providing ongoing executive reporting and analytics to AXP Executive Committee and Steering Committees