Dane Francis Email & Phone Number

Asheville, Nc, Us

Asheville, North Carolina, United States

- Manage Last Mile Network Integrations team. Train, coach, and mentor team members- Lead non-standard integrations across largest and most complex customers- Highlight opportunities to implement processes and tools to improve internal efficiency and customer time to value- Represent integrations team to identify internal improvement opportunities and work with leaders across other departments

Austin, Texas, United States

- Own internal programs dedicated to improving carrier data quality across all LTL, Air, and Rail transportation modes- Identify creative opportunities using internal and external resources for high impact, low cost solutions- Educate and evangelize opportunities across internal stakeholders where their participation is required. Work with leaders to implement new processes and technical solutions to improve data quality- Build and refine internal dashboards to highlight improvements in real time and quickly identify problem areas to address- Improved Air data quality by 90% in 4 months by identifying large volume, high impact carriers, isolating root causes, and working with their teams to drastically improve data quality- Improved Rail data quality by 300%+ in 6 months by investigating internal data flows and logic and identifying critical broken integration implementation. Redesigned legacy data quality dashboards to highlight the right metrics to track and invest in- Improved LTL data quality by 15% in 12 months by performing Root Cause Analysis across large, impactful carriers partners. Identify the right solution for each carrier and drove improvements to fix critical issues

Austin, Texas, United States

- Manage the technical delivery team for the Last Mile solution, including solution architects and network integration consultants.- Train, coach, and mentor all new hires under our team- Primary solution architect for our largest and most complex customers- Last Mile professional services advocate and owner for strategic, cross-collaborative initiatives- Manage and prioritized engineering work required for technical integrations and customer deliveries- Oversee internal tools and processes for customer delivery and implement data driven decisions (Jira, project management, time tracking, documentation, training, etc)

Austin, Texas, United States

- Customer-facing participation during implementation phase of enterprise Software-as-a-Service (SaaS) solution - primary point of contact for implementation-specific goals, scope, and technical communications- Coordinate with named Implementation Project Manager and Integrations Engineer as a player-coach to ensure customer success- Managing customer expectations with respect to their defined business requirements and/or software license agreements- Hands-on implementation support, including mapping out customer-specific solution, defining internal and external technical requirements, and coordinating technical integration discussions- Collaborate with Integration Platform Engineering for standard implementation integrations and requests & requirements outside of standard implementation process- Define, iterate, and deploy a highly-scalable implementation methodology- Lead data-driven implementation improvements with a focus on continuous improvement

Austin, Texas Area

Convey: With delivery expectations skyrocketing, brands cannot leave the critical last mile to chance. Convey’s Delivery Experience Management platform combines real-time visibility, post-purchase experiences, and advanced insights and analytics to create a solution uniquely capable of perfecting last mile delivery.Leaders including Neiman Marcus, Jet.com, and Eddie Bauer rely on Convey’s software and expertise to take action to ensure shoppers get their orders how and when they want. Convey has managed the delivery experience for 100s of millions of shipments resulting in happier, loyal shoppers and lower costs.Also, we’re hiring! Check out our open positions and reach out if you are interested! https://www.getconvey.com/about-convey/careers/Responsibilities: - Customer-facing participation during implementation phase of enterprise Software-as-a-Service (SaaS) solution - primary point of contact for implementation-specific goals, tasks, and communications- Coordinate with named Customer Success Manager and Implementation Engineer as a player-coach to ensure customer success- Managing customer expectations with respect to their defined business requirements and/or software license agreements- Hands-on implementation support, including managing project timelines and key milestone deliverables, planning and executing Customer Kickoff meetings, and coordinating technical integration discussions- Collaborate with Implementation Engineering for requests & requirements outside of standard implementation process- Define, iterate, and deploy a highly-scalable implementation methodology- Lead data-driven implementation improvements with a focus on continuous improvement

Austin, Texas Area

I own the relationship for all SMB Convey customers from on-boarding through renewal. This includes:- Creating and implementing on-boarding processes for each product. - Driving immediate and tangible value once the partnership begins.- Pushing every customer to be fully on-boarded with 30 days - hopefully far less.- Driving user adoption through engaging and relevant product training.- Conducting QBRs to check health and uncover upsell opportunities.- Focus on NPS to compliment high renewals.I also assist in support for our users (chat, email, phone)

Austin, Tx

Description of Pivot Freight:Pivot Freight, a cloud-based SaaS software company, is providing retailers and brands extraordinary visibility into their transportation supply chain, enabling real-time decision support. This visibility into all in-transit shipments, multi-modal and inbound/outbound, is enabled both by our Data Ingestion Engine and our shipping platform. With this unified, dynamic data repository, we provide robust analytics and the ability to observe, measure and act in real time to both improve customer service and reduce freight spend by 10-20%.Roles I Assume: -Exceptional Customer Service. Point of contact for tactical level employees. On-boarding and training those who will be using the software. Fostering two-way line of communication, encouraging feedback and and suggestions for new feature developments-Content Creation. Helping to push inbound leads and warm conversations.- Testing Hypotheses. This includes product validation, product market fit, and discovering industry pain points. -New Market Entry. Extensive research into new industries to see if our product is repeatable across those new markets.

Scottsdale, Az

This was my first job after graduating from ASU.I started off in a very competitive cold calling environment (thousands of competitors going after the same market - low market manufacturers/suppliers/distributors/retailers). Turnover rates were extremely high, especially within the first 3 months (by month 9, I was the only one left from my training class of 12). Had to learn sales tactics on the fly - including creative lead generation, elevator pitching, negotiation strategies, customer service/retention, among others. Through this experience, I began to learn the importance of managing expectations and following through on commitments (standards that were difficult to uphold at times, mostly due to the industry). After making it over the hump, I really honed in on exceeding in customer service and building relationships. I knew that it was extremely important to build trust between my existing customers if I wanted to earn 100% of their business. I also knew that this was the most efficient way increase my commissions. Through these relationships, my customers were willing to pay a premium for my services. 14 months in, my book of business boasted the highest profit percentage on the IS team. Shortly after, I focused my efforts on becoming the next IS manager. I really wanted to develop and deploy management skills and coach others to success. A few months later, I was presented with the opportunity to join a startup company and seized it. Coincidentally, I was offered the next management position on the same day that I informed my managers of my resignation.I gained an abundance of practical knowledge from this experience, knowledge that I will carry with me throughout my future careers. My direct managers were great role models for me and I hope to deploy their wisdom down the road. A great first experience out of college, its motivated me to work extremely hard to achieve my future goals.