Suraj Kumar Choudhary

Suraj Kumar Choudhary Email and Phone Number

Technical Support Engineer @ Aisera
Bengaluru, KA, IN
Suraj Kumar Choudhary's Location
Bengaluru, Karnataka, India, India
About Suraj Kumar Choudhary

Dedicated Technical Support Engineer with over 3 years of experience in customer-centric environments. Passionate about leveraging expertise in networking, databases, and cloud technologies to deliver exceptional user experiences. Known for adeptly addressing and resolving technical challenges while maintaining a customer-focused approach. Proven track record of efficiently resolving complex technical issues and providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies and staying abreast of industry developments.

Suraj Kumar Choudhary's Current Company Details
Aisera

Aisera

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Technical Support Engineer
Bengaluru, KA, IN
Website:
aisera.com
Employees:
341
Suraj Kumar Choudhary Work Experience Details
  • Aisera
    Technical Support Engineer
    Aisera
    Bengaluru, Ka, In
    View
  • Project44
    Support Team Lead
    Project44 Oct 2024 - Present
    Bengaluru, Karnataka, India
    View
  • Project44
    Senior Product Support Specialist
    Project44 Apr 2024 - Nov 2024
    Bengaluru, Karnataka, India
    Led initiatives to automate repetitive tasks, resulting in a 30% reduction in ticket resolution time.Managed a portfolio of high-priority multi-mode tickets for premium accounts, ensuring timely resolution and customer satisfaction.Proactively facilitated ongoing education opportunities for colleagues to enhance team expertise and performance.Collaborated closely with engineering teams to troubleshoot and resolve complex technical issues, contributing to improved product reliability and performance.Developed internal knowledge tools and resources to streamline information sharing and enhance team productivity.
    View
  • Project44
    Product Support Specialist
    Project44 Jun 2023 - Apr 2024
    Bengaluru, Karnataka, India
    Resolved 95% of technical issues within SLAs, ensuring minimal downtime for premium accounts.Led customer calls to provide guidance, education, and escalation as needed, fostering strong client relationships and loyalty.Expanded the knowledge base through the creation of technical resources, including troubleshooting guides and best practices documentation.
    View
  • Accenture
    Application Development Analyst
    Accenture Nov 2022 - Jun 2023
    Played a key role in resolving defects and performance issues within established SLAs, ensuring the stability and reliability of mission-critical applications.Implemented CI/CD pipelines on Azure DevOps to automate the deployment process, reducing manual effort and improving efficiency
    View
  • Accenture
    Associate Application Developer
    Accenture Aug 2021 - Nov 2022
    Pune, Maharashtra, India
    Managed data retrieval and ETL tasks using Azure data services, ensuring the accuracy and integrity of data throughout the process
    View
  • Aspire Vision Tech Education (Iso Certified)
    Trainee
    Aspire Vision Tech Education (Iso Certified) Jun 2019 - Jul 2019
    Kolkata, West Bengal, India

Suraj Kumar Choudhary Education Details

  • Chandigarh University
    Chandigarh University
    Computer Software Engineering
    View
  • Amanat Ali Inter College Edalhatu Bundu, Ranchi
    Amanat Ali Inter College Edalhatu Bundu, Ranchi
    Science
  • Dav Public School Simdega, Jharkhand
    Dav Public School Simdega, Jharkhand
    10Th

Frequently Asked Questions about Suraj Kumar Choudhary

What company does Suraj Kumar Choudhary work for?

Suraj Kumar Choudhary works for Aisera

What is Suraj Kumar Choudhary's role at the current company?

Suraj Kumar Choudhary's current role is Technical Support Engineer.

What schools did Suraj Kumar Choudhary attend?

Suraj Kumar Choudhary attended Chandigarh University, Amanat Ali Inter College Edalhatu Bundu, Ranchi, Dav Public School Simdega, Jharkhand.

Who are Suraj Kumar Choudhary's colleagues?

Suraj Kumar Choudhary's colleagues are Soumya Kanti Bera, Faridah Abdulsalam, Matthieu De Montvallon, Ana Violeta Sima, Hayley Carty, Kabeer Andrabi, Evdokia Korkofigka.

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