Dane Robson Email & Phone Number

Sheffield, England, United Kingdom

Sheffield, United Kingdom

- Provided telephone, email and online chat support to new and existing customers ensuring to provide a friendly, efficient and knowledgeable experience for everyone.- Logged all incoming incidents and questions on the ticket management system to ensure all details of the issue are stored.- Created and updated the knowledge base to ensure no knowledge gaps and correct information is always given to customers in relation to the changes in software releases.- Ensured all tickets adhered to the correct SLA for their severity.- Escalated any tickets that needed assistance from other teams, using the correct procedures.

- Deployed computer and radio networks to ensure efficient communications are possible throughout the battle group to forward and rear troops.- Maintained equipment to ensure we could deploy at any time.- Upheld the Army's Values and Standards and professionalism at all times.- Knowledge of HF, VHF, UHF and satellite radio systems.- Knowledge of different types of antennas including range, polarity and wavelength.- Accountable for close to £2,000,000 worth of equipment.

Leeds, United Kingdom

I was hand-picked from the Helpdesk to join the team that supported the biggest banking migration in history when the Halifax and Lloyds systems merged.General duties included:- Desktop Application Support- Active Directory- Bespoke Organisational Mainframe Support- Microsoft Exchange- Troubleshooting- Incident logging and management (included working to SLA's)- Documenting and updating knowledge base articles- Notifying managers of potential wider issues

Information Technology, Pass

Qualifications gained: - Advanced Diploma for IT Professionals (ADITP) - CompTIA A+ - CompTIA Network+ - Microsoft Certified Professional.

Education record