Dane Garrett Email & Phone Number

Saint Louis, MO, US

Saint Louis, MO, US

Saint Louis, MO, US

St Louis, MO, US

Toronto, Ontario, CA

Toronto, Ontario, CA

Responsible for developing close working partnerships with executive leaders leading projects focused on driving margin, improving quality, and enhancing operational performances. Projects varied in scope from broader initiatives that include personnel and org structure or larger budget and cost modeling re-structuring deliverables to less complex.

Atlanta, Georgia, US

• Led efforts to evaluate and make executive recommendations for budget, organizational structure, geography, and back office system/business process best practices for a national operations organization. Included.
• Delivered recommendations on overall Service Delivery Organization structure, personnel, geography, systems, reporting/KPIs, budget structure/model, product configuration tool sets, & business process best practice.
• Appointed as a strategic business SME to represent the customer operations org during a broad Business Transformation Project directed at reducing intervals/cost, optimizing efficiencies, reducing revenue churn, and.
• Restructured a nationwide field operations organization that performed 9-10K truck rolls/month. Developed new budget model, re-organized and staffed the department, re-defined operating metrics/KPIs, established vendor.

Atlanta, Georgia, US

• Responsible for leading effort to consolidate an end/end customer operations organization made up of 4 newly-acquired independent I.T. Service Cloud companies. Included defining a new org structure, operating budget.
• Developed a customer operations org to service overall business. Defined job functions, optimized delivery/support processes, integrated acquired companies’ personnel, defined metrics, and launched a customer.
• Implemented new order and ticket management processes and deployed systems to manage. Defined order quality standards, developed ticket management standards, implemented ITIL processes, and deployed new software and.
• Executed re-alignment requirements associated with implementing a new cloud services product set and network infrastructure. Re-defined service delivery and support processes, drove cross functional partnerships.

Atlanta, Georgia, US

• Responsible for developing an MPLS network service delivery organization to support a nationwide network business. Included consolidating personnel from 3 recently acquired companies, developing a new budget.
• Implemented organizational structure and business process solutions required to service the new company. Re-organized the department, established new leaders, implemented common processes, instituted budget models, and.
• Refined processes and implemented a suite of automation tools to leverage performance. Developed project management dashboards, CPE configuration applications, integrated reporting solutions, and automated 3rd party.

• Responsible for executing a Service Delivery organizational transformation driven by a market shift in company focus. Included re-developing a Service Delivery organization, defining a budget, leading a business.
• Consolidated previously un-integrated functions into a common organization. Evaluated talent, selected leaders, defined more focused roles, executed departmental re-structuring, and finalized budget. Grew installed.
• Re-defined end/end business process solution required to support new managed service product set. Evaluated existing processes, defined changes required, documented new standards, developed training models to.
• Implemented back office OSS enhancements to automate configuration & delivery processes. Modeled ROI justification, defined & documented business requirements, partnered with internal and external app development.

Los Angeles, CA, US

• Responsible for combining Service Delivery organizations following Telepacific’s acquisition of Mpower Communications. Included personnel evaluation, defining a new structure, and implementing a transition plan. Also.
• Completed personnel evaluations, defined new organizational structure, and standardized on a common process. Maintained organizational focus and employee retention while managing the transition from St. Louis to Los.
• Executed crucial software development integration required to support the acquisition. Aligned legacy business and customer treatment processes, completed the necessary OSS systems enhancements required to provide.

• Responsible for leading a service delivery business unit for a nationwide commercial networking company. Included budgeting, staffing, performance management, new product support, and developing customized support.
• Consolidated 7 similar SD Centers nationally into one centralized operation. Sustained industry-leading product delivery intervals, quality, and customer satisfaction performance while meeting aggressive cost.
• Supported the release of more than 10 new product offerings that re-defined the overall business. Led business process development efforts, partnered with product/engineering teams, re-modeled budgets, defined/executed.

• Responsible for building and scaling a centralized Operations organization that was designed to support hundreds of commercial sales personnel and thousands of new business customers throughout the central region of.
• Grew the company’s monthly installed revenue performance by more than 400% during this timeframe.
• Reduced overall installation intervals by more than 60% during this timeframe.
• Reduced installation costs by 40%.
• Quickly defined, budgeted, and constructed the functional organizational structure for the division.
• Successfully launched Primary Network’s first repeatable service delivery process.

• As General Manager, maintained responsibility for all Operational, Sales, and Technology functions as managed previously and became even more involved in the strategic elements of the business leading up to it's sale.
• Grew core network revenues by more than 20% during this 6 month period.
• Successfully completed all the necessary documentation and the operational and strategic planning required for sale of the business.
• Following acquisition announcements, was charged with managing to employee retention goals for seven departments.
• Managed the development of the company’s first scalable customer service and trouble ticketing call center application.

• Responsible for leading all operational and technology facets of a privately owned commercial Internet Service Provider. Organizations led included Network Operations, Engineering, Systems Administration, Support.
• Managed network, engineering, technical support, call center, sales, and installation groups.
• Grew corporate network revenues by more than 200% during this period.
• Developed and deployed company’s first corporate sales team.
• Received Bank of America’s “Small Business of the Year – Gridiron Award” together with CEO.
• Successfully completed three full-scale network conversions and maintained 99.9% network uptime during this period.

B.S., Telecommunications Management

Education record