Daneisa Mitchell Email & Phone Number

United States

● Partner Support & Communication: Oversee partnership commitments, maintaining robust communication with internal and external stakeholders (Technology IT, Legal, Finance, Marketing, and Product teams). This proactive approach increased partner satisfaction by 30% and reduced response times by 25%. ● Enhanced Commerce Processes: Improved tracking and performance analysis. Delivered consistent reporting through tools like Amplitude, and Google Search Console, which contributed to informed content strategy decisions and maintained over 95% budget accuracy. Assisted in content planning and SEO. ● Streamlined Reporting & Data Management: Developed comprehensive reporting frameworks using Tableau, Amplitude, and Google Search Console, reducing consulting expenses by 100%. These reports helped track KPIs more efficiently at both section and partner levels.● Optimized E-commerce Operations with AI: As a key member of McClatchy’s AI Team, led the integration of AI tools to automate repetitive tasks. The implementation of these AI-driven solutions streamlined workflows, saved time, and allowed greater focus on customer needs.● Supported Revenue Growth & Monetization Initiatives: Played a pivotal role in creating our Sponsored Content Portal, which secured $9,000 in revenue from a single content/business partnership. Assisted in the seamless transition of Commerce sections to WordPress, supporting new monetization functionalities and improved site performance.● Promoted Knowledge Sharing & Documentation: Created a detailed knowledge base covering workflows, standard operating procedures (SOPs), and guidelines for using tools like Wrike, Airtable, Jira, HubSpot, and ClickUp.● Collaborative Problem Solving & Leadership: Consistently drove solutions by collaborating with internal teams, using Wrike, Airtable, and ClickUp to manage timelines and ensure project delivery. Maintained a 95% completion rate on assigned tasks, demonstrating strong leadership and initiative.

New York, United States

● End-to-End Order Processing: Oversaw order processing across Rebag and third-party marketplaces, managing over $100K in orders monthly. Maintained accuracy in handling cancellations, refunds, and shipping logistics, with a 95% issue resolution rate.● Fraud Prevention & Financial Recovery: Conducted fraud reviews on flagged orders, reducing financial losses by 15% through effective management of chargebacks, PayPal disputes, and client communication.● Marketplace Management: Managed listings and inventory across platforms like eBay, Poshmark, Vestiaire Collective, and The RealReal, optimizing sales and promotion through strategic listing updates, deal negotiation, and description optimization.● Cross-Functional Coordination: Collaborated daily with marketing, tech, and sales teams to troubleshoot issues, implement new features, and promote special offers, contributing to increased customer satisfaction and repeat business.

Panamá, Panama

● Targeted CRM & Sales Growth: Implemented CRM strategies that led to a 30% increase in sales and stronger customer engagement. Successfully built long-term relationships, driving customer loyalty and positive brand perception.● Digital Marketing & Social Media: Developed and executed marketing campaigns across platforms like Instagram, Facebook, and Twitter, resulting in a 25% increase in website traffic and a 20% boost in conversions. Conducted satisfaction surveys and gathered analytics to inform decision-making.● Inventory & Logistics Oversight: Coordinated inventory management and delivery logistics in Panama’s emerging eCommerce marketplace, streamlining operations, resolving customer complaints, and managing vendor relationships to support marketplace growth.● Cross-Functional Leadership: Worked closely with other departments to expand OfertaSimple’s B2B offerings, introducing new features and improving service quality. This hands-on role included responsibilities in customer service, inbound and outbound sales, and marketplace management.

Panama

● Delivered fast, friendly and knowledgeable service for routine questions and service complaints on Social Media, Zendesk, Gmail and Slack.● Oversaw social media and digital marketing strategy to increase brand exposure and audience engagement.● Developed creative digital content and unique campaigns to drive brand exposure.● Gathered analytics data from digital marketing across multiple platforms.● Perform satisfaction surveys.

Corpus Christi, Texas

● Exceeded sales goals by 25%, employing strong relationship-building and consultative selling techniques.● Mentored junior staff to improve performance and enhance customer satisfaction.● Provided efficient and friendly customer service, fostering a positive banking experience.● Balanced and maintained cash box and vault, ensuring financial accuracy and security.● Proactively identified and resolved customer issues, maintaining high service standards.● Participated in product and service initiatives, contributing to bank growth.

Houston, Texas Area

● Efficiently managed payments and account balances, optimizing financial transactions.● Implemented inventory management system, reducing supply costs by 15% and enhancing order accuracy.● Trained and developed staff, enhancing productivity and customer service.

Houston, Texas Area

● Meet the monthly sales targets.● Trained new customers to properly use instruments (Segways) applying local rules.● Increased sales by offering advice on purchases and promoting additional products.● Organized, booked and planned corporation reunions and birthday events.

Organizational Behavior And Human Development, Business/Commerce, General

Bachelor Of Business Administration - Bba, International Business