Danette H. Email & Phone Number

Mechanicsville, VA

OWENS & MINOR, INC.Technology Integration Analyst 09/2017 to PresentWorks with Technology Integration Manager to plan and implement the technology interface design, new interfaces or interface upgrades for hospitals. Works as a liaison between the customer and IT to support technology integrations. Completes end-to-end testing of interface architecture and.

Richmond, Virginia Area

• Owned and managed technical relationship between client, Capital One, and internal team as it related to their online banking and marketing applications that supported a customer base of 36M with an average monthly.
• Established and documented client’s processes, procedures, customizations and configuration which allowed for more effective and timely application support.
• Worked closely with client to gather business and technical requirements for marketing product enhancements and updates for existing functionality.
• Attended monthly release management and go/no-go meetings to review proposed changes in order to confirm that the Fiserv deployment plan aligned with that of the client and other 3rd party vendors.
• Successfully utilized in-house monitoring software as well as manual monitoring to identify and proactively alert appropriate personnel to potential issues prior to significant production environment impact.
• Partnered with cross-functional teams to provide the highest level technical support as it related to the investigation and diagnosis of customer impacting issues and critical incidents.

Richmond, Virginia Area

• Managed the implementation of the company's proprietary clinical/financial software, Total Information for Managing Effectively (TIME) in dialysis centers (free-standing and hospital-based) and physician offices..
• Participated in the project proposal review to determine goals, time frame, milestones, resource and staffing requirements.
• Assisted the client implementation team and clinicians with current state workflow analysis and made recommendations for best practice integration of TIME into the future state workflow.
• Conducted project kick off meetings, developed project scope, objectives and milestones, maintained detailed project schedules and administrative tasks using MS Project and SharePoint.
• Facilitated team meetings, authored project communications and ensured coordination and cooperation among team members.
• Served as liaison with 3rd-party vendors for implementation of interfaces with TIME system, ensuring data accuracy.

Richmond, Virginia Area

• Provided software installation, training, technical support and maintenance of the proprietary software Quality Management System (QMSTM) which automated the collection, processing and reporting of data necessary for.
• Performed client consultations regarding system capabilities, network design and modifications needed
• Collaborated with client to identify the most efficient and effective methods for using QMSTM based on their specific requirements
• Assisted in design, coding and system documentation of QMSTM and ORYX (a Joint Commission on Accreditation of Healthcare Organization initiative)
• Manually created test cases and conducted quality assurance testing prior to software releases
• Researched, planned, developed and presented regional workshops, user labs and seminars using classroom-style, one-on-one and web-based distance learning formats