An accomplished, creative and energetic professional with expertise in instructional design, inside sales consulting, coaching, training and organizational skills. Utilized my strong negotiating and problem solving skills with superb sales and customer service skills. Conducted needs assessments to evaluate processes and knowledge levels. Provided consultation, coaching and feedback to all levels of employees while utilizing strong interpersonal skills and rapport building. Partnered with Kirkwood Community College to advertise, recruit, screen, test and complete the initial prescreen interview for Community Education and contract trainers.

Auditing worker's comp and general liability insurance policies as a check and balance for premium. Skills used: Sales, Customers Service, Communication, Negotiation, Analytical.

I had a very positive experience as an inside sales representative and trainer. As a Team Lead I implemented strategic consulting, including business plans. I increased profitability for the sales organization resulting in sales representatives increased their earnings creating positive outcomes. As lead sales person in selling power sports products I increased my revenue by meeting standards and surpassing bonus requirements.

New Employee Orientation Lead facilitator was a program I redesigned. I facilitated monthly sessions while adding a distance learning module. I successfully presented this over WebEx to our various business locations; I consulted with managers in focus groups. This led me to create and design a Mortgage Certificate Program partnering with the Professional Group Campus MBA incorporating a distance learning enhancement. I received national recognition for the development of this program by Campus MBA. I customized workshops for in-house employees including: The Customer, Managing Multiple Priorities and your Energy, Effective Meetings, Change Management and Inside Sale training. I also consulted with various department managers in the company identifying performance gaps. I implemented performance improvement processes resulting in increased productivity for work teams.

Conducted an interactive New Employee Orientation as the lead facilitator welcoming all levels of new hires. This was followed by incorporating speakers from all hospital departments and energizing the group with a lively customer service session. Created and developed "The Quest for Excellence" a comprehensive customer service process hospital departments embraced to positively improve the hospital's customer service culture and perception to the public.

Performed recruiting functions including advertising, recruiting, screening, testing completing the initial prescreen interview process. Led various projects and supervised 50 plus staff, trained them and worked with faculty and students. Successfully incorporated adult education principles while executing contract training to companies such as Quaker Oats, PMX, banking and service industries. Topics included Leadership, Customer Service, Inside Sales, Coaching for Increased Productivity, Negotiating for Win-Win Partnerships, Flawless Consulting and more. Consistently portrayed key interpersonal and communication skills. Successfully interacted with management including employees inside and outside the college.