Danette Olson Email & Phone Number

Omaha, Nebraska, United States

Omaha, Nebraska, United States

Responsible for developing, designing, reviewing and improving new and existing processeswithin assigned business segment; ensuring the performance and delivery of services is executed in an efficient, effective, consistent and quality manner with measureable results. Thoroughly assess departmental and client needs to devise the most effective, efficient.

Responsible for leading and directing client service activities including developing client relationships, providing consultative advice to clients, ensuring quality of programs, and development of assigned staff ensuring these functions meet the individual, unique needs of assigned client, client representative, or Division while remaining consistent with.

Oversee employee performance to ensure that a balance of optimum productivity and service-level goals are maintained at all times. Coach, develop and mentor subordinates. Provide consultative advice to clients and staff on advance program functions, which may include trends in technical capabilities, ability to integrate programs and available.

Responsible for building a strong partnership with assigned clients while continuously striving to improve the overall level of customer service. Served as a client advocate ensuring quality and delivery of service exceeded expectations and that all issues client or internal, were followed through to resolution in a timely manner. Maintained consistent.

Responsible for establishing an excellent working relationship with assigned clients. Served as client advocate ensuring program quality and delivery of promise. Coordinate completion of all new program set-up and account maintenance activities.