I'm an experienced technical writer in the software industry creating customer-facing content for IT Professionals, Admins, and End Users. I enjoy taking complex technical information and turning it into written and visual material that easily conveys key concepts and task-oriented procedures to a global audience.My empathy for the challenges that customers face drives me to make their experience with the products and technologies that I support as pain-free as possible for the customer.I've converted complex technical information into written and visual material that easily conveys key concepts and task-oriented procedures to a global audience. I'm experienced with writing SharePoint and Office 365 content for the IT Pro, admin, and end-user audiences. Served as a subject matter expert for Office 365 eCommerce, Duet Enterprise, and Enterprise search content. I also worked on a team that produced online documentation that helps IT Professionals transition their on-premises SharePoint Server to a SharePoint hybrid environment. I am also accomplished in applying CATO accessibility practices to all the content I write. This includes content published in HTML and PDF format.Technologies and products used: Office 365, SharePoint Server, Windows Server, IIS, Microsoft Office, AT&T Business Center, Visio, Camtasia, XMetal, DxStudio, Product Studio, XML, HTML, PowerShell, GitHub, Markdown, Buganizer, Taskflow, Cider V, Critique, G3doc, Lucidchart, SnagIt, Google Workspace, Google Docs, Google Sheets, Google Slides