Dan Faria Email & Phone Number

Portsmouth, Ri

Mansfield, Ma

• Directed a team of 16 analysts to meet month end deadline for processing accurate rebates to assigned dealers and sales tracings for full and precise compensation to the sales force. • Surpassed every month end goal for rebate deductions to average less than $35000. • Successfully resolved all sales inquiries submitted from internal and external customers. • Trained new dealers on policies and procedures of submitting sales tracings and rebate requests.

Fall River, Ma

2004 – 2008, Customer Support Manager, • Reported directly to the V.P. of Sales and Marketing; managed the entire customer support operation, which included hiring and training of new employees, timely processing of incoming orders, expediting product backlog, coordinating shipments and returns, and handling technical support with a direct focus on maintaining total customer satisfaction. • Trained outside sales reps through Lightolier University on all customer service procedures, which contributed to increased customer satisfaction levels based on results of annual customer satisfaction surveys. • Collaborated on the successful implementation of Lightolier’s new sales order management system – Glovia. Responsible for developing, testing & training in sales order management • Organized and trained satellite customer support centers for the Los Angeles, Orlando and Baltimore markets. Training included all customer service procedures and using Glovia. 1994 – 2004, Area Manager• Managed a team of five customer support representatives in processing all customer support functions for the Central and Mid-Atlantic territories. • Backed up the Customer Support Manager as needed. • Collaborated on the successful ISO 9000 certification of the Fall River facility. • Conducted annual customer satisfaction surveys to identify opportunities for improvement. • Coordinated the annual inventory at main warehouse in Norwich, CT. • Mentored and trained new employees

Providence, Rhode Island Area

• Processed incoming residential long-distance billing and leased equipment inquiries. • Handled 75 to 100 inquiries per day. • Exceeded monthly sales objectives of long-distance calling plans and leased equipment. • Exceeded monthly adherence objectives. • Set up training programs for new employees • Collaborated with the adherence group to monitor agent and team adherence performance.