Seeking opportunities to help organizations with a driving passion who seek solutions to sustain long term profitability.With a demonstrated history in the cycling industry both in retail and non-profit sectors, my successes have all been based in Operations Management, Bicycle Service Department and Bicycle Education, Customer Relationship Management, Event Management, Team Building, and both Retail and Business to Business Sales. My solutions are designed to increase long term profit and employee commitment.A proven ability to teach and drive passion in many venues including: youth education - both through SRTS and bicycle mechanics/STEM based programs - adult LAB bicycle programs; trail building techniques; and employee trainings; through efficiency based processes and operations that focus on employee satisfaction and retention.The experience with Just In Time manufacturing, process design, time management, and workspace design allowed the creation of a complete SOP for bicycle service departments.
Listed skills include Problem Solving, Customer Relations, Customer Service, Event Planning, and 17 others.