Dan Fisher Email & Phone Number

Alexandria, Va

•Creating, managing, and troubleshooting virtual machines in multiple data centers using VSphere client.•Responsible for all Dell Appassure backup/restore procedures, maintenance and support for local corporate datacenter as well as the Canada region.•Standard office support for user staff and hosting environment including Exchange administration and file/print/phone issues.•Created procedural documentation for a variety of IT processes including Datastore maintenance, file restoration and creating/cloning virtual machines.•Provided user account support and administration including account creation and maintenance in Active Directory.•Administration and management of Windows Server 2003/2008/2012/2016 servers.•Provide support and administration for Exchange 2010 and Office 2010/2013/2016.•Use of iMIS based internal help desk ticketing system.

Fredericksburg, Va

• Assisted President with new company startup including property search, lease negotiation, utility services and equipment purchases.• Installed office equipment including furniture, computer equipment, peripherals and phones for staff.• Participated in on-site inspection with Virginia Department of Health.• Assisted with creation of procedural policies and conducted significant accompanying research.• Setup domain name and associated Office 365 services for the organization.

Mechanicsville, Va

• Provide onsite support for the corporate infrastructure and computerized information systems.• Responsible for installing, maintaining and analyzing software and hardware issues as well as identifying business and organizational needs and requirements.• Created procedural documentation for a variety of IT processes including VPN access, OWA and Exchange account configuration.• Administration and management of Windows Server 2003/2008/2012 servers.• Internal support using Spiceworks helpdesk ticketing system.• Provided user account support and administration including account creation and maintenance in Active Directory.• Provided support for users of Outlook 2010/2013 maintaining mailbox accounts and resolving mail delivery issues.• Mobile Device Management (Maas360), configuration and administration for smartphones, tablets and laptops.• Provide support and administration for Exchange 2010.• Began testing and working with Windows 10 Operating System.• Provided support for iMac desktops and MacBook laptops.• Router, switch and firewall troubleshooting and maintenance.• Provided support to VIP personnel including tablets, laptops and smartphones.• Installed and configured trial version of System Center Operations Manager (SCOM) 2012.• Adherence to HIPAA policies, procedures and regulations regarding electronic healthcare information.

Provide onsite technical support and consulting services for multiple organizations throughout the DC metropolitan area. Perform troubleshooting for the local desktop and server environment, provide routine maintenance, network administration and engineering functions, infrastructure planning and upgrades, budgeting assistance and long range forecasting.

Manage the configuration and maintenance of server and desktop systems in the DC and remote Chicago offices. Perform infrastructure upgrades and maintenance along with responding to help desk support calls.Supervised corporate office conversion from Novell Netware/GroupWise to Windows 2003 Active Directory/Exchange 2007 environment.Assigned, administered and managed Smartphone/tablet/Blackberry technology devices including Blackberry Enterprise Server administration, user device configuration (iPad/iPhone) and related troubleshooting tasks.Designed and delivered standard corporate desktop for all users and scheduled deployment using Acronis imaging software.Installed Watchguard firewall VPN solution along with LAN/WAN maintenance and support for DC and Chicago offices.Deployed office wide Trend Micro Office Scan anti-virus solution replacing McAfee VShield in the process.Performed hardware server conversions to VMware ESX virtual environment technology and administered systems using VSphere console.Managed desktop phones and voice mail system using Avaya Modular Messaging and Site Administration console.

Instructed students in course ITN 107, Computer Hardware and Troubleshooting class. Provided a basic foundation for taking the CompTIA A+ Core certification test.

Instructed students in Fundamentals of Windows 95 and NT 4.0 Workstation, preparing them for the Microsoft MCSE NT 4.0 certification exams

Provided desktop and server maintenance and support for 3 office locations in the Metro DC area. Responded to helpdesk calls, trained users and performed procedural documentation of IT related processes. Designed and oversaw Y2K hardware and software implementation plan.Consolidated IT support and tasks eliminating the need for weekly consultant services.

Directed and supervised multi-unit operations for four locations throughout the local franchise. Acted as opening unit Area Director for the Waldorf location store opening.Headed up Chili's division training department.

Managed complete store operations for the Fairfax location. Promoted to opening store manager from assistant manager.

Bachelor Of Science (B.S.), Hotel, Restaurant And Institutional Management

Network Engineering Management Diploma, System, Networking, And Lan/Wan Management/Manager