Matthew Cham Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Provided friendly and attentive customer service, ensuring a positive dining experience for patrons.Effectively handled customer inquiries, orders, and special requests, building strong relationships with regular customers.Proficiently prepared and cooked a variety of menu items, adhering to established recipes and quality standards.Expertly handled cash transactions, including taking orders, providing change, and processing payments accurately and securely.Collaborated effectively with family members and colleagues to maintain a smooth and harmonious work environment.

Melbourne, Victoria, Australia

Delivered high-quality IT support to Nous Group employees, ensuring the resolution of technical issues and maintaining a high level of user satisfaction.Identifying and addressing security vulnerabilities in user devices, such as outdated software or missing security patches.Successfully diagnosed and resolved a wide range of technical issues, including hardware and software problems, network connectivity issues, and system performance optimizations.Demonstrated outstanding customer service skills by effectively communicating technical solutions to both technical and non-technical users.Applied knowledge of core technologies, including Windows 10, Office 365, MS Exchange, PowerShell, WAN/LAN/WLAN, VOIP/Teams, Microsoft Azure Cloud Services, Teams Video Conferencing, and enterprise printing.Managed incident categorization, information gathering, and timely escalation when necessary, ensuring efficient incident resolution.Collaborated seamlessly with IT colleagues to resolve complex issues, shared knowledge, and contributed to team discussions.Collaborating with the IT security team to implement security controls and measures to enhance overall system security.

Settled any customer disputes in a professional and pleasant manner.Ability to work under pressure and use problem solving skills to dissect any issues.Time management skills and stayed consistently punctual to meet requirements of every employee.RSA and RSG awareness.Ability to adapt quickly to change or new environments.

Melbourne, Victoria, Australia