• Joined Advantage Banking team as a product consultant• Worked cross functionally with key partners and stakeholders with a focus on Essential Solutions Products• Created overall strategy slides for how to position the Essential Solutions• Developed the business plan to roadshow the Essential Solutions• Analyzed customer complaint data and created recommendations based on those complaints

• Managed enterprise level implementations for customers for a variety of technology products, including data networks (DIA, MPLS, cable), telephone systems (VoIP, SIP), and security.• Acted as a customer advocate, ensuring clear communication between the customer and the carrier. Translates complex implementations into easy to manage next steps for the customer.• Leveraged common sense solutions on the customer and carrier side to ensure the fastest resolution possible for tier 1, 2, and 3 repair issues. • Used deep understanding of carrier billing methods to save customers money and locate the best deals to ensure the greatest value for every contract.• Documented impeccable notes in Blue Front’s CRM to ensure accurate records for the company.

• Taught two semesters of Boston College’s First Year Writing Seminar. Course was well received by students, as well as mentors, for its clarity and rigor.• Created and implemented my own syllabus to communicate the principles of successful writing.

• Worked with clients in Las Vegas to understand their specific needs from the product; lead the agile development team from conception to implementation for those product configurations. • Managed a team that created and deployed a desktop agent to minimize pain for users on multiple systems; lead the agile development team in creating and deploying multiple versions at over 2000 machines. • Managed integrations with Electronic Health Records; Successfully deployed an integration using Direct messaging for a client in Pennsylvania; 30 practices are using this integration. • Listened to and understood user pain points; crafted those observations into meaningful product updates.

• Analyzed referral data using excel.• Created decks to convey referral trends.• Phoned hospitals and offices to ensure patient appointments were scheduled.

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