• Started e-commerce retail sock business for men with big feet (foot size 12+) launching in September 2017. 10% of profits will be donated to Tuesday's Children in memory of father, Andrew Friedman, who was killed in the World Trade Center attacks on 9/11.

•Part-time GMAT Tutor

• Provided customer service and product support for large institutional clients representing the company’s largest user bases. Promoted and sold the firm’s financial information and analytics software. • Developed strategies for reassigning large institutional client’s global software licenses that optimized usage and motivated clients to purchase additional licenses. Liaised with internal regional representatives in US, Europe, and Asia to communicate strategy and manage increase in sales figures. • Created communication plans and enablement strategies for product releases to support users transitioning to new technology interface. Proactive messaging and training resulted in virtually seamless transitions, as well as customer feedback that contributed to product improvements and $120K+ in annual savings for clients.

• Worked with over 50 clients daily to help them leverage functionality of Bloomberg financial terminal. Specialized in advanced inquiries requiring more sophisticated level of product knowledge.• Developed solutions using Excel that more accurately and efficiently calculated international trade positions, improving value of software tools to clients. Solutions were introduced to other accounts and adopted as best practices.

Member of a communications team that served voice to the fans and media for high-profile, NCAA Division I / Big Ten Conference championship men’s and women’s basketball teams.• Honed ability to spontaneously respond to inquiries, problem solve and communicate time-sensitive information.• Demonstrated strong organizational skills in the creation and publication of high-quality print, online and social media content, including annual media guides, post-game recaps, player statistics and coach/player quotes.• Further developed technical proficiency with a variety of creative design and publishing technologies, as well as multimedia communication platforms. • Represented University as a liaison at the 2011 & 2012 Big Ten Men's Basketball Tournament in Indianapolis

Began employment at an institutional investment firm as an intern for college credit and was subsequently hired as a paid staff member for the remainder of the summer• Developed and presented maintenance procedures for full‑time associates to ease the transition to the firmʹs new CRM system• Edited and packaged materials for RFPs & RFIs to consultants and clients promoting the firmʹs investment strategies and performance• Supported Marketing team in evaluation of new RFP software on the market

Elected to leadership roles with one of the largest campus fraternities and top 3 in national charter with 80+ members. • Applied knowledge gained in communications and business courses to lead effectively, instill accountability and focus, mediate and resolve problems, and build credible relationships with members, leaders and external groups.• Demonstrated fiscal discipline in preparation and oversight of a $15K budget and allocations for national affiliations, house improvements, special events and philanthropy.• Developed critical thinking, planning and organizational skills through responsibility for documentation/records management, policy development/enforcement, committee structure design and meeting agendas/facilitation.• Showcased marketing skills through the creative design and execution of a 30-day member recruitment campaign resulting in overachievement of objectives. Complemented activities with year-round outreach/awareness building.

• Worked with CFO of a high-tech systems development and solutions provider to analyze 25K+ client calls and recommend improvements to problem resolution and operational efficiency.• Gained hands-on work experience in fast-paced customer-oriented operating groups, and enhanced administration, data analysis and project management competencies.

Collaborated with the Marketing & Advertising Department of a leading cable system operator to track responses to direct marketing campaigns targeting 3M+ customers and facilitate order fulfillment.

Provided research, data entry and customer service support to the staff of a high-profile politician.