Dan Garofano Email & Phone Number

United States

• Lead and mentor an IT Operations team, executing excellent customer service and technical support
• Provide continuous training and professional development to enhance technical and customer services skills
• Architect, implement and support a PCI-DSS compliant call center environment
• Develop and execute IT service strategies by collaborating with various teams to streamline processes
• Develop and oversee incident, problem, and change management processes
• Develop and maintain an approved software list, ensuring proper licensing and support

• Troubleshoot and resolve issues with Windows and macOS operating systems, line of business software, printers, scanners, and other computer peripherals
• Support and administration of Azure Virtual Desktop environment
• Administration of patch automation and antivirus servers
• Serve as a single point of contact for customer incidents
• Development, implementation, and administration of MDM platforms for both macOS and Windows devices
• Act as subject matter expert and change agent for emerging technologies

• Perform regular hands-on maintenance and management of desktop and enterprise applications
• Plan, develop, and implement call center migration to PCI-DSS compliant workstations
• System Administration for line of business applications
• Plan, develop, and implement a cloud-based MDM solution for Windows, macOS, and iOS devices
• Assist IT Operations with budgeting and license compliance
• Support help desk ticket monitoring, response, and desktop health checks for virtual and physical machines across Windows and macOS platforms

Allentown, Pennsylvania

• Provide support to technology infrastructure and development, test, and production environments
• Plan, develop, and implement company-wide migration to a VMware-based virtual desktop infrastructure
• Maintain compliance with company information security policies and practices
• Perform regular hands-on maintenance and management of desktop and enterprise applications
• Support line of business applications on Windows and Linux operating systems
• Manage and maintain Active Directory, Group Policy, and DNS records

Olyphant, Pennsylvania

• Build, program, refurbish, and troubleshoot Fastenal Automated Supply Technology (FAST) machines and systems
• Configure and update network settings and firmware for FAST machines and systems
• Manage inventory, part orders, and status of machines
• Process and configure Fastenal Managed Inventory (FMI)
• Maintain quality and efficiency while implementing continual departmental improvements
• Communicate with Leadership, Vendors, and Fastenal Branches

Mount Pocono, Pennsylvania

• Perform and schedule installations, updates, repairs, and maintenance, while monitoring inventory for various multi-function printers, Windows desktops, and HP wide-format printer
• Troubleshoot desktop and network issues for Windows PC and HP printers software
• Assist customers with printing, scanning, faxing, and deskside/desktop computer use
• Demonstrate excellent customer service and customer relationship management skills in person, via phone, and remotely via email
• UPS-certified for packing and shipping

Mount Pocono, Pennsylvania

• Assist IT Administrator with design, procurement, and implementation of hardware and software required for facility LAN/WAN and CNC machine connectivity
• Troubleshoot and provide technical assistance in person, via phone and remotely for LAN/WAN, Windows PCs, printers, copiers, scanners, VoIP phones, smartcard access control system, and Microsoft Office
• Design and manage custom database via customer relationship management software
• Keep detailed record and process data for inventory, RFQs, work orders, purchase orders, invoices, and logistics using various Microsoft Office platforms and proprietary ticketing and record-keeping system
• Manage all property/building renovations and maintenance for a 16,000 square foot facility
• Implement and manage facility and inventory access control via SmartID cards and CCTV surveillance

Pocono Pines, Pennsylvania

• Provide quality control for all plants, produce and retail merchandise
• Maintain product displays
• Oversee and follow opening and closing procedures
• Process all sales transactions while maintaining customer service standards
• Organize and keep track of all inventory

Mount Pocono, PA

Tannersville, Pennsylvania

• Maintain high standards of merchandising, inventory control, ordering, cash control, and maintenance, while advocating for and adhering to loss prevention measures
• Input data to prepare daily sales reports, in addition to regularly using weekly, monthly, and annual data to develop sales and promotional strategies
• Manage, train and lead a team of five to meet and exceed daily sales and customer relationship goals in a high-traffic, retail environment
• Provide excellent customer service by staying up-to-date with product knowledge and presenting relevant information to clients

Tannersville, Pennsylvania

Tannersville, Pennsylvania

Tannersville, Pennsylvania

Bachelor Of Science - Bs, Information Technologies - Cybersecurity, 3.87/4.0 - Summa Cum Laude

General Studies

High School Diploma

High School Diploma