Coordinate semi-annual seminars with 2 department stakeholders to educate and synergize high-level K-12 partners on KPIs of 5 institutional pathways benefiting customers’ careers and finances.Onboard and manage accounts of 500+ customers while tracking their progression of earning early college credits for post-secondary career readiness.Develop and streamline educational projects to promote recruitment goals and implement post-secondary career readiness as part of a strategic… Show more Coordinate semi-annual seminars with 2 department stakeholders to educate and synergize high-level K-12 partners on KPIs of 5 institutional pathways benefiting customers’ careers and finances.Onboard and manage accounts of 500+ customers while tracking their progression of earning early college credits for post-secondary career readiness.Develop and streamline educational projects to promote recruitment goals and implement post-secondary career readiness as part of a strategic partnership with K-12 partners.. Show less

Developed a guidebook on 5+ requirements regarding admission within 4 new health professions which expanded health career options for customers.Managed 400+ customers in completing admission applications to attend 60+ health professional schools. Streamlined and executed projects focused on discussing reapplication strategies for admission to health professional schools in a holistic alignment.

Coordinated and implanted a program scope of recruitment project plans for 90+ campus territories increasing program enrollment and accessibility.Onboarded and managed customers on the 10+ program pathways to match with customers' career goals.Utilized Salesforce customer management database to maintain weekly communication, coordinate admission initiatives, and resolve inquiries to support program enrollment.

Pioneered and spearheaded workshops discussing time management and increasing customer retention. Executed class training for customers to increase program support.Prioritized and resolved applications for financial assistance for 50+ customers to maintain program retention.

Onboarded and managed 30 staff members and 2 staff coordinators to execute all program sessions.Coordinated daily team meetings and conducted one-on-one staff meetings for leadership development.Managed property operations for 300+ customers per session and provided strategic leadership for program initiatives.