- Coordinate and delegate the responsibilities from Management Teams to team members, oversee and take appropriate action to ensure results are achieved.- Give guidance and train team members to improve working skills.- Managed the team and individual performance, technical and skills development.- Work with stakeholders (customers, 3rd parties, suppliers, back office, technical team) to deliver IT services/ project.- Managed IT services in whole company, related to Microsoft 365, isp, system, Jira service, asset management, licensing, Wi-Fi, network, printer…and always improve to host outstanding services.- Managed and saved costs.- Risk assessment and management.- Developed company policies/ standard.- Budget Planning yearly, quarterly/ Team development planning.PROJECT JOINED- Office/server room renovation- New office deployment- Digital Governance, E-office, Office 365- ISO27001 implementation- Microsoft EA licensing- Microsoft tenant centralization (migration)- Network implementation: Wi-Fi, internet line…

- Support and give technical advice for end users problems.- Managed and provide IT services to 150+ employees related to internet, ISP, Wi-Fi, Office 365, Jira, base, workplace, printer, licensing…)- Develop company process/policy (onboarding – offboarding process, Asset management...)- Directly work with stakeholders to manage IT project/plan.- Research and deploy working tools according to business needs.- Budget planning PROJECT JOINED- Deployed asset management tool, Base e-Office, IT ticket management, workplace, Office 365- Office renovation- Develop company policies.

- Support VIPs, 800+ end users by remotely or directly, give technical advice.- Troubleshooting all user issues related to OS, hardware, software, warranty services, license, system, network, printer, phone, wireless, meeting room…- Have knowledge of Microsoft products, Office 365, Domain controller, Network, Server room, virtualization, MacOS, Windows, Linux OS…- Support NE/SYS/SEC Team to change of roll-out new services.- Responsibility for onboarding/ offboarding/ asset management/ procurement system, - Managed and worked with stakeholders for IT services/ contract.- Managed asset management.ACHIEVEMENT- Got the Employee of Year award.- Finish AD Binding / Domain migration for over 1000 machines- Good support on Device Assignment and BPO project- Office/ Server room/ meeting room renovation/ Moving.- Support Network Team and work with vendor / ISP on Network project, related to moving internet line, firewall deploying, HA, changing ISP, UPS installation, deploy / change network device: switch, firewall, physical connection, Video Conference system…- Roll-out New Security Application