.Coach team to understand customer needs to provide advice and appropriate products and services.Follow and ensure staff understand and apply bank/branch operating policies and procedures .Develop and manage the service team by training, coaching and recognizing employees

TD CANADA TRUST - 2015 and 2016 CHAMPION• Establish strong business relationship with clients and understand each client's current financial requirements and future goals. • Help clients make informed decisions on how to allocate their assets. • Maintain detailed and current client records• Make financial product recommendations based on client’s needs and objectives• Recruit new clients on an ongoing basis through various events.• Stay abreast of current investment… Show more TD CANADA TRUST - 2015 and 2016 CHAMPION• Establish strong business relationship with clients and understand each client's current financial requirements and future goals. • Help clients make informed decisions on how to allocate their assets. • Maintain detailed and current client records• Make financial product recommendations based on client’s needs and objectives• Recruit new clients on an ongoing basis through various events.• Stay abreast of current investment products and markets trends Show less

• Discuss and explore customers’ banking needs in order to recommend appropriate products.• Handle customers’ banking problems in the most effective way.• Contribute to the success of branch’s business by meeting or exceeding goals.• Assisted customers with banking decisions.

• Provide excellent customer service• Identify referral opportunities and make referrals.• Recognize and promote products to customers.• Answer customers' questions regarding checking, savings accounts and other related products.• Process transactions in timely and accurately manner.