As the Business Director of Worthwhile's NextGeneration and Managed Services Business Units, I hold full ownership of financial performance in these business units. My key responsibilities include developing and executing business strategies that align with Worthwhile's objectives, setting long-term goals, defining strategic initiatives, and steering the direction of the business units. I oversee budgeting and forecasting to ensure profitability, analyze performance, identify growth opportunities, and implement cost-saving measures. I optimize workflows, enhance processes, and leverage technology to improve productivity, ensuring high-quality deliverables and on-time project completion. Leading a multidisciplinary team, I foster collaboration across departments and mentor leaders to achieve goals. I manage business development efforts, including lead generation, pipeline management, opportunity expansion, and Salesforce processing and data quality initiatives. Additionally, I develop content strategies, leverage digital marketing channels, and ensure strong relationships with vendors, partners, clients, and stakeholders. Through strategic leadership, financial acumen, and a focus on operational excellence, I drive the success and growth of Worthwhile's NextGeneration and Managed Services Business Units, delivering exceptional value to our clients and achieving our business objectives.Through strategic leadership, financial acumen, and a focus on operational excellence, I drive the success and growth of Worthwhile's NextGeneration and Managed Services Business Units, ensuring we deliver exceptional value to our clients and while also achieving our business objectives.

As the Director of Operations at Worthwhile, I transitioned from my role as Manager of the Program Management Office to take on broader strategic responsibilities within the organization. As a key member of the business leadership team, I was responsible for revenue earnings across the Program Management and Engineering teams, managing up to 16 team members. My role encompassed providing strategic direction and leadership across all operational functions, ensuring alignment with company objectives, and driving organizational growth.I played a crucial role in strategic planning and decision-making processes, contributing to the development and execution of business strategies. This involved overseeing program governance and performance, managing budget planning and revenue tracking, and ensuring efficient resource allocation. I facilitated weekly strategic meetings to align team efforts with company goals and reported directly to the COO, providing insights and recommendations on operational performance.My responsibilities included direct partnerships with external vendors to enhance service delivery and collaboration with the Business Development Department to identify and capitalize on growth opportunities. I also developed and implemented standard operating procedures, including Jira use, to streamline processes and improve operational efficiency.In addition to operational management, I focused on senior leadership functions such as mentoring and developing team members, fostering a culture of continuous improvement, and driving innovation. Through strategic oversight and hands-on people first leadership, I ensured operational excellence and contributed significantly to Worthwhile’s reputation for delivering high-quality software solutions as well as being a destination workplace for the Software Development industry.

As the Manager of the Program Management Office at Worthwhile, I provided leadership and direction in all aspects of program management, ensuring that all programs and program managers operated within established processes. Overseeing a team of 3-4 program managers, I managed a diverse portfolio of up to 16 active programs, leading teams of engineers to deliver high-quality software solutions and drive internal operational performance.My responsibilities included overseeing program governance, program performance, and stakeholder relationship management. I ensured alignment of Worthwhile's goals and initiatives from a program management perspective, providing leadership oversight of the PMO team. I was consulted by program managers on client ideation, deliverables, and strategy, ensuring that we met and exceeded client expectations.In this role, I also handled increased operational management such as team capacity. Additional efforts included the facilitation of SOPs for Operational processes, including Jira product use.

As a Senior Program Manager at Worthwhile, I held responsibility for revenue earnings share while providing additional leadership oversight for internal operational process improvements and initiatives. My role involved managing a diverse portfolio of programs and leading teams of engineers to deliver high-quality software solutions. I communicated clearly and effectively on customer progress through Worthwhile’s unique development process, ensuring alignment with client needs and business goals. I managed the execution of work, including processing change requests for scope, cost, and schedule changes. Additionally, I prepared, organized, facilitated, and supported Design Thinking workshops with customer stakeholders. I also managed daily stand-ups, work breakdown, and sprint management for as many as five consecutive customers, driving project success and client satisfaction through meticulous planning and coordination.

As a Program Manager at Worthwhile, I managed a diverse portfolio of active programs, leading teams of engineers to deliver high-quality software solutions to drive the success of Worthwhile's clients. My responsibilities included overseeing project planning, execution, and delivery, ensuring alignment with client needs and business goals. I led successful software development initiatives across various industries, including trucking, transportation, education portals, and service matching platforms. I fostered a collaborative and high-performance team culture, while coordinating cross-functional efforts for timely, budget sensitive, and efficient project completion.

Manage hospital based device support teams by creating a cohesive remote workforce within 6 device operations teams for 5 counties by leading strategic workforce allocation and prioritizing the needs for 60K devices. When systems aren’t working quite right, I respond cool under pressure and lead cross-domain technical resources through the incident, problem, and change management lifecycle.Provide results based leadership for the enterprise device engineering operations staff tasked with change management, configuration management, application deployments, Enterprise Group Policy, Windows security patching, and Apple device management across the enterprise.Mentor and inspire a 22-member team to achieve highest ranking KPIs over the past 13 months, including 89% SLA and service incident resolution, and 86% of team members exceeding expectations across all KPIs.Partner with business, technical, and clinical teams as part of work process improvement and standardization task force, producing documentation for 20+ procedures including legal hold, business continuity, and safety.Deliver a rapid COVID-19 IT response, preparing 1.2K devices for transition to remote workforce while ensuring healthy and safe device pick-up, additionally selecting, designing and delivering IT needs for 15+ COVID-19 tents.Since 2017 I have marshaled my team through several catastrophic external disasters, providing unique experience in disaster response, resource management, and business continuity. These disasters include four wildfires (Tubbs, Mendocino Complex, Kincade, and Glass Fires), as well as a global pandemic.

Led desktop support operations for Sonoma, Marin, Lakeside, and Del Norte county affiliates, consisting of 10 desktop technicians across a 330-mile corridor of Hwy 101. Acted as interim supervisor for San Francisco and Oakland desktop teams during leadership shortages.Built quality relationships with clinical and business leaders by providing oversight, guidance, and clarity around complex health information technology projects.Supervised and tracked the annual lifecycle management of 3K desktop devices and operating systems through refresh projects and operational break-fix planning.Developed automated reporting system to improve KPI data collection and reporting by developing analytical tools in Tableau to help 35 leaders track performance and productivity amongst 350 team members.Monitored and maintained favorable incident management SLA metrics and customer service scores, consistently exceeding KPI standards for productivity and customer satisfaction across the team.Created documentation and knowledge articles in collaboration with technical, business, and leadership partners, writing SBAR and KDS documents to support process improvements, and standardization.

Led $2.7M device deployment of 780 desktop and ancillary systems in support of a $292M hospital build, successfully leading 11-member team to deliver the project on time and under budget.Supported clinical and business leadership decision making as technical subject matter expert (SME),enabling the hospital system to effectively meet community healthcare needs across 6K square miles.Spearheaded desktop deployment of single sign-on and file encryption across 2.1K healthcare desktop devices.Managed Windows OS deployment projects, monitoring configuration and maintenance of DHCP, print, file, and application VMWare servers using technologies such as group policy and PowerShell automation. Developed 50+ PowerShell Tools and scripts to automate desktop operations tasks across the enterprise, resulting in secure, stable, and standard work processes for 350+ technical services staff members.

Supervised, coached, and evaluated the Desktop Support technicians with performance reviews, goal setting, and the coordination of daily tasks.Directed, designed, and implemented hardware deployments for all IT projects, including the 15 private practice medical office acquisitions. These projects required design, planning, building, deployment, and operational support of new IT services and applications.Installed and administered server and desktop applications for 40 clinical departments.

Answered daily incident management requests for 1.8K devices and 2,100 users. Response with both on-site and remote assistance for medical campuses throughout Sonoma and Lake Counties.Facilitated and managed the building and installation of new desktop hardware for operational, project, and capital projects.Served as an advisor on IT projects by creating and implementing IS standards for acquisitions, technology, and clinical service line technology needs.

Assisted in the maintenance of computers and peripherals for 200 users in a small regional hospital located in Healdsburg, Ca.