Dan Hislop Email & Phone Number

Leverage advanced machine learning techniques to tackle complex business challenges and generate predictive insights. Key project include: * Implement a machine learning model for customer churn prediction, leveraging Bayesian inference to address challenges with imbalanced datasets and limited data. Partner with stakeholders on initial features, transform, feature selection, and tuning.* Design and execute experiments using time series analysis to forecast customer behavior, optimizing… Show more Leverage advanced machine learning techniques to tackle complex business challenges and generate predictive insights. Key project include: * Implement a machine learning model for customer churn prediction, leveraging Bayesian inference to address challenges with imbalanced datasets and limited data. Partner with stakeholders on initial features, transform, feature selection, and tuning.* Design and execute experiments using time series analysis to forecast customer behavior, optimizing purchase plans for highly seasonal customers. Show less

Santa Barbara, California Area

Analytics EngineeringDeliver scalable analytics and model-building, translating business requirements into actionable data solutions for internal stakeholders. Build models for platform usage (Pendo) and community engagement (Khoros). Automated collection of all data used for customer retention models, serving current analysts and my own machine learning churn propensity model.Data EngineeringBuild and optimized BI infrastructure for trending data and analytics. Partner with key… Show more Analytics EngineeringDeliver scalable analytics and model-building, translating business requirements into actionable data solutions for internal stakeholders. Build models for platform usage (Pendo) and community engagement (Khoros). Automated collection of all data used for customer retention models, serving current analysts and my own machine learning churn propensity model.Data EngineeringBuild and optimized BI infrastructure for trending data and analytics. Partner with key customers to design and meet data needs. Own quality, SLA, and PII data privacy. Architect and deploy robust data pipelines. Automated quality checks and alerting sytems. Write and deploy Python and PySpark for data collection from Elasticsearch streams, API, and data lake. Show less

Santa Barbara, Ca And Mountain View, Ca

Serving our Data Scientists, Machine Learning, and Support Teams with governance of data and access to tools. This includes onboarding, data digging, clean-up and labeling of data. GDPR, CCPA, SOX and general PII concerns

Santa Barbara, California Area

Managing quality engineering across 4 teams building GoToMeeting native desktop endpoint (Win, Mac), next-gen messenger platform client (Web, Electron, iOS), transcription service and screensharing.GoToMeeting, Webinar, Training, which powered over 1 billion conferencing minutes per month. Citrix's GoTo business merged with LogMeIn January 2017

Santa Barbara, California Area

Set vision and goals for division-wide audio testing effort, to build a strong audio testing community that innovates and works together. Improve overall audio quality for Citrix customers via integrated, best-in-class audio quality testing, with unified collaboration between internal audio teams. Understand customer experience as relates to Citrix audio, solve challenging cases and provide input to product teams. When job was done, moved back into team management.

Santa Barbara, California Area And Jersey City, Nj

Managed and grew a team of Test Engineers through transition of audio conference bridges from datacenter to AWS cloud. Launched and drove team automation program from scratch, while simultaneously certifying new architecture. Used data-driven approach and personal attention to keep focus on customers. Thoroughly enjoyed managing this team remotely while acting as a "bridge" between two key offices.

Santa Barbara, California Area

Responsible for testing audio quality, investigating audio issues, and looking for trends in audio data across Citrix GoToMeeting, Webinar, Training platforms. Aligned the transition of test effort between Santa Barbara and Hoboken, NJ teams for audio conference bridges.

San Francisco Bay Area

GIPS' IP and code was acquired by Google and rebranded to WebRTC, whose voice technology powered GoogleTalk and became the standard for web-based audio and video. Transition customers for CrystalVoice's integration into GIPS: define new product requirements as voice of customer for software redesign; Served as IT Manager for merged companies worldwide, including move to cloud and supervision of IT staff.Testing all facets of VoIP applications: complete firewall/network… Show more GIPS' IP and code was acquired by Google and rebranded to WebRTC, whose voice technology powered GoogleTalk and became the standard for web-based audio and video. Transition customers for CrystalVoice's integration into GIPS: define new product requirements as voice of customer for software redesign; Served as IT Manager for merged companies worldwide, including move to cloud and supervision of IT staff.Testing all facets of VoIP applications: complete firewall/network situations, all Operating Systems, evaluating audio/video quality, and UI functionality. Drove implementation of Project Management/Defect Tracking software and Customer Web Portal, balancing input from Engineering, Marketing, and Sales Engineering to streamline communication between internal and external resources. Show less

Santa Barbara, California Area

Worldwide customer interaction supporting over 100 integrations of VoIP SIP/H.323/PBX product into unique phone environments like Cisco CallManager and 3Com NBX. Quality Assurance for software releases.CrystalVoice was acquired by Global IP Solutions: see section above.

Master Of Science - Ms, Data Analytics

Activities and Societies: Program Classes: Computing for Data Analytics (CSE 6040) Data & Visual Analytics (CSE 6242) Analytics Modeling.

Bachelor Of Science - Bs, Mathematics

Activities and Societies: Leadership Certificate Program and Co-Director, Potter's Clay Classes in major include Linear Algebra, Number.