Dani Bunger Email & Phone Number

• Scheduling potential follow-up referrals and generating and recycling new and resurfaced leads that could lead to new business.• Provide quality and accurate support functions for the claims department which includes but is not limited to translations (bi-lingual candidates) and manual claim assignments• Process calls on pre-existing claims as needed by gathering required information and ensuring all calls are properly routed within the organization• Working with multiple CRMs in a fast-paced environment to ensure thorough quality documentation, jargon, and one-stop solution for all clients that I encounter.

Murfreesboro, Tennessee, United States

• Interacting with online traffic using web chat technology, email, and an offline ticketing system.• Accept incoming chats from our current customers seeking assistance as well as prospects with questions regarding our products and services.• Provide superior product and service support while enthusiastically representing our brand.• Be available to work during peak traffic periods including nights and weekends.• Aggressively close new sales by scheduling prospects as well as upsell existing customers interested in purchasing additional products and services.• Critical thinking skills and offering excellent guest/client experience, while multitasking and playing different component roles in the role setting.

Antioch, Tennessee, United States

• Work from home answering inbound or outbound calls that are primarily routine or basic in nature., evaluates, and prioritizes incoming telephone, voice mail, email, fax, and live chat requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies associated with the use of Drake Software.• Interviews the end user to collect information about the problem and leads the user through diagnostic procedures to determine the source of the error.• Handles problem recognition, research, isolation, resolution, and follow-up for most user problems, referring the more complex problems to DM, CRMT, or technical staff for further assistance.• Logs and tracks calls using a Call Log database and maintains history records and related problem documentation.• Follow basic procedures and scripts per management direction

Richmond, Indiana, United States

• The Public Safety Dispatcher, reporting to the Assistant Director of Public Safety, acts as the primary emergency and general information and message relay contact for the campus community. • This position handles all incoming calls through the college switchboard and coordinates dispatch and deployment of Public Safety and other campus personnel.• Maintain necessary communications with patrol officers, as well as local law enforcement, fire department, and emergency medical personnel as needed.• Monitor systems for controlling electronic access and video surveillance.• Utilize the department’s computer records management system for reports and data entry.• Provide front desk assistance to students, employees and visitors of the College, which may include but not be limited to.