Daniela Franceschi Email & Phone Number

Nosara, Guanacaste Province, Cr

Nosara, Guanacaste, Costa Rica

Nosara, Guanacaste, Costa Rica

Costa Rica

Panamá, Panama

Project: Kalu Yala● Re-defining & mentoring on proper SOP’s● Training on Technology Systems for staff● Creating an Improvement plan for the Look & feel experience of the property● Developing budget dynamic, forecast & metrics● Re-defining & implementing Finance Strategy● Decision making and leadership coaching● Revenue Management coaching to maximize revenue, positioning in the market andsales opportunities

Santa Teresa, Puntarenas, Costa Rica

● Staffing Management: Recruiting, onboarding, payroll/benefits & incentives plans,assessing opportunities for staff development● Managing & assessing opportunities for product development. Solidify & maximize profitopportunities for Surf Club & Wellness products, also was part of the creation, planning& implementation of a new concept for the Restaurant & Bar● Managing & redefining implementation process for new concept for the location● Financing Management: Definition of Finance strategies, decision making based on KPIs,budgets & metrics, forecast planning● Ensuring proper accounting & local accounting legalities are accurate at all times● Ensuring compliance with all applicable local laws to operate smoothly● Managing opening & planning of second property for March 2018● Leading, defining, representing and communicating locations strategy to Country Lead● Building & developing new local & country partnerships. Built 50 plus solid partnerships● Revenue Managing to maximize revenue, improve positioning and sales opportunities.Exceeded profit expectations during high season 2018-2019.● Developing plans & coaching towards building the best customer experience.● Managing, leading, monitoring & evaluating sales & marketing strategies● Driving time sensitive innovative ideas, solutions & products through decisive action &strong leadership

Santa Teresa, Puntarenas, Costa Rica

● Staffing Explore Management: Onboarding, scheduling & assessing opportunities forstaff development● Managing & assessing opportunities for Travel, Transportation, Tours & Retail productdevelopment. Managed to open the first Surf Club & Wellness Center for Selina.Achieving between 40%-60% profit margins during an entire high season, resulting in themost efficient and profitable operating programs within Selina. Redefined the Retailconcept, with successful RIO within 2 months of structural renovation & new productsachieved between 30% to 45% profit margin.● Building & developing new local partnerships. Built 30 plus solid partnerships● Managing & leading Operation for Explore Department● Developing, monitoring & evaluating monthly smart goals & metrics achievement● Leading, monitoring & evaluating sales & marketing strategies. Exceeding revenue &profit expectations during high & low season 2017● Developing plans & coaching towards building the best customer experience.

Chile, Spain & Alaska

* Leading & managing, a team of instructors & students* Daily & long term (6months) planning, of tasks, logistics, deliverables & operating guidelines needed to function such as SPO’s & safety & Risk Management related docs, departure and arrival of the courses, rationing, transportation, lodging, & legal* Managing payments for each student, and accounting & invoicing processes* Communicating all logistics, planning, and strategies to owners in a smart way* Managing & monitoring general operation of all Basecamps buildings (1 Alaska for 100 people, 1 Chile for 25 people, 1 Madrid, Spain for 15 people, 1 Pirinees, Spain for 15 people) all working simultaneously* Developing plans & team building activities on-site towards building the best student-instructor experience possible

Fox Glacier, New Zealand

* Leading groups or individuals on Glacier Walks, including: Half day walks, All day walks, & Heli-Hikes* Managing Risk & Safety procedures* Communicating weather information & Glacier updates through the different comms available* Fitting all customers with all necessary clothing, shoes & gear to ensure the trip safety* Teaching about natural & human history of the area, glaciers & glaciation to bring awareness to the world* Demonstrating crampon techniques & glacier safety* Connecting with customers, ensuring the best customer experience possible

Fox Glacier, New Zealand

* Greeting & building connections with customers on-site and on the phone* Handling all customers inquiries and future scheduling bookings on-site and on the phone* Checking in customers for each walk, and communicating procedures to follow* Sorting and distributing mail, in local mail boxes * Managing & cleaning the retail shop* Connecting with customers, ensuring the best customer experience possible

San Jose, Costa Rica

* Greeting & handling all customers inquiries over email & phone* Getting to know the customer needs, and offering the best suitable travel & Wedding itinerary * Organize Travel & Wedding itineraries for couple and guests from start to end within Costa Rica* Providing all travel & latest Wedding updates, in a timely manner* Collecting payments from each customer for each travel & Wedding itinerary* Proceeding with all necessary travel bookings & Wedding arrangements

San Jose, Costa Rica

* Achieving successful customer service in Money Order department * Achieving successful customer service in the Credit Card Authorization department

Masters En Gestion Del Turismo Sostenible, Turismo Sostenible

Bachelor Of Tourism, Adventure Tourism