Dani Santos Lang Email & Phone Number

In my role as a Lead Community Moderator, I oversee the moderation and engagement of content for top-tier clients across various social media platforms.Using Sprinklr to triage content, I ensure that brand tone and community guidelines are upheld while actively responding to user interactions and managing customer care needs.Since being promoted to a senior-level position, I’ve taken on a few leadership responsibilities, such as guiding and training other moderators, approving responses, and handling escalations. I also maintain regular communication with clients, ensuring alignment with their goals and updates. Part of my role includes preparing and submitting detailed weekly and monthly reports to keep clients informed about trends and community health.I’m responsible for the LATAM division for one of our clients, specifically the Brazil region, which requires daily use of Portuguese and occasional use of Spanish. Creativity plays a key role in my ability to engage with users and handle nuanced content, while leadership and adaptability are essential for driving both team and client success.

As a Community Moderator, I managed and moderated content for major clients across a variety of social media platforms, including LinkedIn, Instagram, X, TikTok, Facebook, YouTube and Threads. My responsibilities involved using Sprinklr to triage content while also working natively within the platforms to ensure a smooth and positive experience for users.I actively engaged with users by responding to positive comments and tags, fostering community interaction, and handling customer care inquiries. In addition to day-to-day moderation, I actively moderated live chats during major events, ensuring that conversations remained on-brand and adhered to community guidelines. This includes quickly addressing inappropriate content and maintaining a positive, engaging atmosphere in real-time.This role required a deep understanding of brand guidelines, attention to detail, and the ability to communicate effectively while maintaining the desired tone for each client.

I wrote and self-published two novels, both with versions in Portuguese and translated into English:● “Meninas que Falam ou Histórias de Todas Nós” / “Girls Who Talk or Stories from All of Us” ● “Afetos na Terra da Bandeira Estrelada” / “Affections in the Star-Flagged land”

As a freelance writer, translator, editor, and proofreader, I have gained extensive experience working on academic papers, articles, fiction, non-fiction books, and digital content. While maintaining a formal leadership position in community moderation, I have successfully managed multiple freelance projects, balancing both roles effectively. Some key projects I’ve been involved with include: • Proofreading books such as Conexão Cambridge by Sandra Betti and Comunicação Intercultural: A Interação Sem Fronteiras by Teruo Monobe and Satiko N. Monobe. • Writing an article on networking in self-development for the MBA Empresarial handout book. • Volunteering as a translator (Portuguese/English) for reports with SOS Aldeias Infantis. • Proofreading and writing digital marketing articles for Rock Content. • Editing high school textbooks and developing educational content in Portuguese, English, and Spanish for quizzes and tests for Geekie. • Proofreading the Ferramenta de Currículo project for the Brazilian Ministry of Education, which involved contributing to the development of a nationwide platform for schools.

São Paulo, Brazil

I began my career at MBA Empresarial as an intern and quickly advanced to a proofreader position, where I spent three years honing my skills. During this time, I proofread and wrote Human Resources essays and articles, and occasionally translated articles between English and Portuguese. I also reviewed final company products, supporting high-profile organizations and customers to ensure the highest quality standards. In addition to managing projects and scheduling assessments, I took on a few leadership responsibilities, training, supervising and mentoring interns.

São Paulo, Brazil

In my first formal job as a receptionist, I provided personal and phone support to high-profile clients, ensuring a professional and welcoming experience. I was also responsible for checking dealership inventory and proofreading the company’s internal manuals, helping maintain clear communication and organizational standards.