Dania M. Lane Email and Phone Number
Dania M. Lane work email
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Dania M. Lane personal email
Dania M. Lane phone numbers
Success for me is ensuring the success of my customers, whatever the industry.TouchPoint (www.TouchPointSoftware.com) provides a robust and flexible yet affordable church management software system for mobile devices and computers that enables and equips church leaders to manage their church, engage their people, and fund their vision.The software solution was developed by founder and lead developer, David Carroll, as a way to help his home congregation, Bellevue Baptist Church, manage their members more effectively and efficiently.Today, hundreds of churches use TouchPoint as their go-to church management system.
Touchpoint Software
View- Website:
- touchpointsoftware.com
- Employees:
- 13
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Client Account Representative IiTouchpoint Software Mar 2024 - Present
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Client Account Representative ITouchpoint Software Mar 2020 - Present
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Customer Service SpecialistFranchise Direct Sep 2018 - Mar 2020• Actively support US office including sales team, content editors and billing for over 400 clients• Create, send and maintain over 500 new contracts and client renewals• Maintain Salesforce to reflect daily changes in clientele and create reports for sales team• Develop drip email campaigns for new clients and support continual outreach to existing customers• Resolves issues regarding profiles, billing, refunds and updates -
Account ManagerEldercounsel, Llc Aug 2015 - Jul 2018Bend Or / Remote• Managed over 300 accounts concurrently, serving as go-to for account management questions• Remotely onboarded and trained members on proprietary software and membership resources• Maintained higher than average company retention rates at 94%• Met and exceeded sales quotas within first month of new product launch• Responsible for creating and maintaining workflow documents for department while influencing process improvements• Created an extensive site map of entire website in Excel to serve as basis for new database• Successfully reported daily activities and member information in Salesforce
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Provider Support SpecialistXerox Apr 2014 - Jul 2015Roswell, Ga / Remote• Consistently met and exceeded government mandated SLAs• Accurately verified and validated provider submissions for the Electronic Health Record Incentive Program• Successfully utilized the Colorado Medicaid Decision Support System, Colorado MMIS system, and documents received from both Colorado's provider enrollment department and the Centers for Medicaid and Medicare Services (CMS) -
Customer Care SpecialistXerox Feb 2013 - Apr 2014Roswell, Ga / Remote• Fielded calls from over 27,000 providers in 10 states assisting with submission issues for the Electronic Health Record Incentive Program. • Identified incorrect provider registrations at CMS, portal password issues, provider Medicaid eligibility issues, and payment requests. • Resolved discrepancies using reports received from the CMS as well as provider enrollment files.• Trained new customer care specialists.
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Pharmacy TechnicianCvs Caremark Corporation Dec 2010 - Feb 2013Lawrenceville, Ga• Assisted pharmacist to fill over 5,000 prescriptions using POS submission software• Monitored OTC and prescription drug expiration dates• Managed medication stocks and submit nightly orders for pharmacy• Utilized prior DUR reject knowledge to resolved third-party rejections -
Administrative AssistantCvs Health Jul 2001 - Jun 2002Roswell, Ga• Assisted Field Marketing Manager with various administrative tasks including self-directed maintenance of pricing for retail stores using Oracle database• Extensive data entry• Maintained relationships with vendors.
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Administrative AssistantXerox Nov 1998 - Feb 2001• Performed clerical duties for General Manager• Processed incoming mail and greeted visitors• Sent out and processed returned pharmacy contracts • Maintained office supplies and managed copier issues
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Help Desk Representative - PbmXerox Oct 1997 - Nov 1998Atlanta, Ga• Received, logged, researched, and responded to over 100 daily inbound telephone calls from network pharmacies, clients, and plan members. • Performed research using Xerox X1/X2 database information and reference materials. • Maintained eligibility, pharmacy information, physician information, and recipient medical profiles.• Provided resolution to pharmacies on DUR and Prior Authorization rejections.
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Pharmacy TechnicianCvs Health Jan 1997 - Oct 1997Norcross, Ga• Assisted pharmacists in filling prescriptions, monitored OTC and prescription drug expiration dates. • Maintained prescription prioritization throughout prescription processing, including translation of SIG codes, product selection, counting and measuring drugs, and labeling of prescriptions. • Assisted all pharmacy and front store customers while maintaining patient confidentiality according to HIPAA and company standards.
Dania M. Lane Skills
Dania M. Lane Education Details
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Magna Cum Laude -
Cincinnati College-Conservatory Of MusicMusic Performance
Frequently Asked Questions about Dania M. Lane
What company does Dania M. Lane work for?
Dania M. Lane works for Touchpoint Software
What is Dania M. Lane's role at the current company?
Dania M. Lane's current role is Client Account Representative II at TouchPoint Software.
What is Dania M. Lane's email address?
Dania M. Lane's email address is da****@****sel.com
What is Dania M. Lane's direct phone number?
Dania M. Lane's direct phone number is (800) 478*****
What schools did Dania M. Lane attend?
Dania M. Lane attended The University Of Georgia, Cincinnati College-Conservatory Of Music.
What are some of Dania M. Lane's interests?
Dania M. Lane has interest in Children, Politics, Education, Disaster And Humanitarian Relief, Animal Welfare, Arts And Culture, Health.
What skills is Dania M. Lane known for?
Dania M. Lane has skills like Customer Service, Customer Support, Pharmacy, Microsoft Office, Call Centers, Problem Solving, Time Management, Professional Phone Skills, Healthcare, Administrative Assistance, Microsoft Excel, Pharmacy Technicians.
Who are Dania M. Lane's colleagues?
Dania M. Lane's colleagues are Janice Noel, Jerod Rains, Josh Niemi, Andrew Triplett, Stephanie Barber, Matt "matt" Brown, Morgan Mudge.
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