Dania M. Lane Email & Phone Number

• Actively support US office including sales team, content editors and billing for over 400 clients
• Create, send and maintain over 500 new contracts and client renewals
• Maintain Salesforce to reflect daily changes in clientele and create reports for sales team
• Develop drip email campaigns for new clients and support continual outreach to existing customers
• Resolves issues regarding profiles, billing, refunds and updates

Bend OR / Remote

• Managed over 300 accounts concurrently, serving as go-to for account management questions
• Remotely onboarded and trained members on proprietary software and membership resources
• Maintained higher than average company retention rates at 94%
• Met and exceeded sales quotas within first month of new product launch
• Responsible for creating and maintaining workflow documents for department while influencing process improvements
• Created an extensive site map of entire website in Excel to serve as basis for new database

Roswell, GA / Remote

• Consistently met and exceeded government mandated SLAs
• Accurately verified and validated provider submissions for the Electronic Health Record Incentive Program
• Successfully utilized the Colorado Medicaid Decision Support System, Colorado MMIS system, and documents received from both Colorado's provider enrollment department and the Centers for Medicaid and Medicare Services.

Roswell, GA / Remote

• Fielded calls from over 27,000 providers in 10 states assisting with submission issues for the Electronic Health Record Incentive Program.
• Identified incorrect provider registrations at CMS, portal password issues, provider Medicaid eligibility issues, and payment requests.
• Resolved discrepancies using reports received from the CMS as well as provider enrollment files.
• Trained new customer care specialists.

Lawrenceville, GA

• Assisted pharmacist to fill over 5,000 prescriptions using POS submission software
• Monitored OTC and prescription drug expiration dates
• Managed medication stocks and submit nightly orders for pharmacy
• Utilized prior DUR reject knowledge to resolved third-party rejections

Roswell, GA

• Assisted Field Marketing Manager with various administrative tasks including self-directed maintenance of pricing for retail stores using Oracle database
• Extensive data entry
• Maintained relationships with vendors.

• Performed clerical duties for General Manager
• Processed incoming mail and greeted visitors
• Sent out and processed returned pharmacy contracts
• Maintained office supplies and managed copier issues

Atlanta, GA

• Received, logged, researched, and responded to over 100 daily inbound telephone calls from network pharmacies, clients, and plan members.
• Performed research using Xerox X1/X2 database information and reference materials.
• Maintained eligibility, pharmacy information, physician information, and recipient medical profiles.
• Provided resolution to pharmacies on DUR and Prior Authorization rejections.

Norcross, GA

• Assisted pharmacists in filling prescriptions, monitored OTC and prescription drug expiration dates.
• Maintained prescription prioritization throughout prescription processing, including translation of SIG codes, product selection, counting and measuring drugs, and labeling of prescriptions.
• Assisted all pharmacy and front store customers while maintaining patient confidentiality according to HIPAA and company standards.

Bmus, Music Performance, Magna Cum Laude

Activities and Societies: Baptist Student Union, Japan Society, Intramural Softball, American Harp Society,

Music Performance

Activities and Societies: University Symphony Orchestra, Northern Kentucky Symphony, Cincinnati Chamber Chorale, Cincinnati Symphony Sales.