Danica Alfonso Email & Phone Number

Santa Clara, California, United States

National Capital Region, Philippines

• Assist end user on all in scope request with focus on client satisfaction, service delivery quality and technical excellence.• Respond to technical and nontechnical inquiries from customers for the purpose of providing information, resolving issues and/or providing direction as may be required.• Create test scenario to replicate client concerns.• Do QA testing on newly release system feature before releasing to live database• Work closely with engineering re system enhance feature to prove end user stories/experience.• Assisted project team by scoping, scheduling and developing product roadmap.• Product specialists work with good customer service with the client to ensure excellent product delivery.

• Respond to technical and nontechnical inquiries from customers for the purpose of providing information, resolving issues and/or providing direction as may be required.• Ensure issues are correctly routed to appropriate support groups if unresolved by helpdesk. Directly coordinate with Engineering team if concern cannot be fix for further checking for possible system issues.• Primary responsible to manage the workforces to ensure teamwork, cooperation, and productivity within the team.• Train and delegate tasks to a new hire.

Philippines

Philippines

• Promptly corresponded with applicants and coordinated and conducted interviews.• Supported management in developing and implementing personnel policies and procedures.• Generated a specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.• Hired employees and initiated a new hire paperwork process.• Verified applicant references and employment details.

Philippines

• Implements tactical sourcing strategies for job requisitions given by hiring managers, recruiters, using job boards and other web-based sourcing technologies.• Screens and qualifies prospective candidates.• Is in charge of managing candidate databases for specific clients, as well as regularly reporting these data.

Philippines

• Developed and created websites and associated applications.• Created the look, layout and features of a website.• Designed the webpage layout• Determined technical requirements• Updated the websites• Created back up files