Dr Dani Chesson Email & Phone Number

Auckland, NZ

• READY TO MAKE STUFF HAPPEN? Transforming organizations to be future-ready is where I find purpose and fulfillment. After 15 years of international corporate experience in a diverse range of senior roles with companies.
• Enabling Strategy Execution: A failure point in executing a new strategy is misalignment of people and process capabilities. I work with organizations to assess the current state, identify gaps, and create a plan to.
• Digital Transformation: The move to digital is often hindered by people and process challenges. I help organizations identify the roadblocks, build capabilities, and redesign processes to enable digital transformation.

New Zealand

Denver, Colorado

• As a member of the adjunct faculty I facilitate synchronous and asynchronous online learning for graduate students. Courses Include:
• Leading Transformational Change
• Fundamentals of Organizational Development
• Inclusive Organizations
• Leading Strategic Planning in Organizations Online Teaching Ambassador Committee: Working collaboratively with ten other faculty members, designed, developed, and delivered training to up-skill faculty in facilitating.
• LeadingTransformational Change

As an affiliate member of the Antioch Faculty, I design and deliver courses on research methodology for doctoral students. Topics taught include: introduction to quantitative methods, basic statistics in research. I also serve as a methodology mentor for students working on their pre-candidacy projects.

Auckland, New Zealand

During my time at ASB, I leveraged human-centered design, behavioral science, and my past experience in product and service delivery, to design the talent experience strategy and framework.

Auckland, New Zealand

Leveraging the power of behavioral science and design thinking, in this role I supported leaders with restructuring teams and processes to improve and optimize business operations. I also coached teams in Agile Ways of Working.

Auckland, New Zealand

Designed the framework for delivering compliance-related change programs across the enterprise. Developed the strategy and change plan to build Privacy & Data Protection capabilities.

Auckland, New Zealand

Developed the employee experience to enable operationalizing regulatory requirements to support customers experiencing financial difficulty. Designed the framework and training for human-centered customer conversations.

• Developed and delivered products and services that aligned to the desired customer experience. Established Agile Ways of Working and introduced human-centered approaches to problem solving. Coached leaders in.
• Digital signature for business lending
• End-to-end digital loan processing
• Auto-decisioning for business credit card lending Programs managed ranged from $10M to $25M in budget, impacting 300+ employees and ~25M customers.

• Led the transformation of consumer home loan processes to deliver best customer outcomes and align with regulatory changes introduced following the global financial crisis. Designed training and coaching programs to.
• Best customer outcomes training for lenders
• AML policy and systems upgrade
• Designed human-centered approach to risk management
• English as a second language lending support
• Home loan interest rate remediation

Managed a portfolio of initiatives focused on deepening customer experience through the introduction of individually targeted services. Introduced test and learn and piloting programs of work to experiments with potential products and services. Portfolio managed had an operating budget that ranged from $15M to $30M depending on the financial year with.

• Managed organizational readiness assessment to support the implementation of technology change initiatives. Reviewed technical designs and processes to ensure compliance with regulatory requirements. Key programs of.
• Image receipt at ATMs
• ATM upgrade across 17,000 retail network
• Established framework and process for running User Acceptance Testing Projects managed had operating budgets ranging from $500k to $1M impacting 5,000 + employees and nearly 12,000 customers.

• Led the integration of operations across global sites to ensure consistent customer experience across the global enterprise. Key programs of work include:
• Established a multi-location global contact center
• Designed induction and on boarding for new hires
• Developed quality call monitoring framework

New York, New York

Created design solutions for clients in a variety of industries including; manufacturing, retail, food services, event planning, non-profit, and financial services. Designed end-to-end solutions to support branding, marketing, and product promotions. Consulted on large-scale product launches and provided project management support.

New York, New York

Supported the Vice President of Sales in managing new product launches. Managed end-to-end tradeshow participation. Designed ad layouts and edited articles for industry publications. Coordinated customer engagements with sales team.

Greater New York City Area

Designed comprehensive range of marketing materials. Coordinated services between graphic design, marketing and business operations. Managed a team of project administrators to deliver consistent management of projects.

Doctor Of Philosophy (Phd), Design Thinking | Behavioral Science | Research Methodology

Applied Behavioral Economics

Master Of Arts In Leadership And Change, Design Thinking | Behavioral Change | Leadership Development

Master Of Science (M.S.), Organization Development, Executive Coaching | Behavioral Science | Research Methodology

Master Of Business Administration (M.B.A.), Organizational Change | Leadership Development

Bachelor Of Technology - Visual Communications, Graphic Design | Web Development | Corporate Communications