Dr Dani Chesson Email and Phone Number
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READY TO MAKE STUFF HAPPEN? As the principal consultant of the Design Thinker Institute, I help organizations get unstuck by building capabilities and confronting organizational tensions that keep them from making stuff happen. As complexity continues to grow, organizations must become even more nimble to drive desirable outcomes. I work with leaders and their teams to • Understand pain points and capability gaps that are holding them back with insights driven by research • Co-design solutions so that teams can build their capabilities while delivering outcomes with design thinking • Embed solutions that transform organizations using brain science CONSULTANT and THOUGHT LEADER Transforming organizations is where I find purpose and fulfillment. My passion is finding elegant solutions that drive results. With over 15 years of international corporate experience in a diverse range of senior roles with companies that include: HSBC, Bank of America, Westpac NZ, BNZ, IAG NZ, and ASB. My curiosity and appetite for learning saw me completing my Master’s studies in Behavioral Science, and Business Administration, and a Ph.D. in Organizational Science while working full-time. My commitment to learning and gaining new insights that can be applied in organizational settings continues to drive my ongoing research and journal publications. A WELL-ROUNDED PERSPECTIVE My comprehensive perspective bridges theory, research, and practice and is a product of my real-world expertise, firmly rooted in an academic foundation. Alongside my consulting work, I have the privilege of serving as a faculty member at the University of Denver and Antioch University. As a consultant, I thrive in the real world, with a background that reflects a commitment to the power of combining knowledge and experience.PROBLEMS I CAN HELP WITH• Leading the people side of digital transformations/tech implementations • Identifying pain points and defining the jobs to be done• Building workforce capabilities to achieve strategic outcomes • Delivering an exceptional Customer Experience through Employee Experience • Aligning Employee Experience to drive Customer Experience • Meeting regulatory compliance with targeted behavior change A FEW OF THE CLIENTS I'VE WORKED WITH• Fonterra • Public Trust• Stats NZ• Te Whatu Ora | Health NZ• Airways NZ• Lotto NZ💥 Let's put my superpower to work for you! Email dani@designthinkerinstitute.com or book a discovery call.
Design Thinker Institute
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Founder And DirectorDesign Thinker InstituteAuckland, Nz -
Founder & DirectorDesign Thinker Institute Apr 2022 - PresentREADY TO MAKE STUFF HAPPEN? Transforming organizations to be future-ready is where I find purpose and fulfillment. After 15 years of international corporate experience in a diverse range of senior roles with companies that include HSBC, Bank of America, BNZ, IAG, and ASB, I decided it was time for a change and took the leap into being a freelance consultant. As a freelance consultant, I help leaders get unstuck by designing solutions for their complex people and process challenges. CHALLENGES I CAN HELP WITH• Enabling Strategy Execution: A failure point in executing a new strategy is misalignment of people and process capabilities. I work with organizations to assess the current state, identify gaps, and create a plan to uplift and align organizational capabilities and leadership practices to enable delivering strategic outcomes • Digital Transformation: The move to digital is often hindered by people and process challenges. I help organizations identify the roadblocks, build capabilities, and redesign processes to enable digital transformation THOUGHT LEADERMy curiosity and appetite for learning saw me complete my Master’s studies in Behavioral Science and Business Administration and a Ph.D. in Organizational Science while working full-time. My commitment to learning and gaining new insights that can be applied in organizational settings continues to drive my ongoing research and journal publications. My thought leadership and research insights are shared through the Design Thinker Podcast and the Design Thinker Newsletter. A WELL-ROUNDED PERSPECTIVE My comprehensive perspective bridges theory, research, and practice and is a product of my real-world expertise firmly rooted in an academic foundation. Alongside my consulting work, I also serve as a faculty member at the University of Denver and Antioch University. 💥 Email dani@designthinkerinstitute.com or book a discovery call. -
Podcast Host - The Design Thinker PodcastDesign Thinker Institute May 2022 - PresentNew Zealand -
Adjunct Faculty In Organization Leadership, Innovation & ChangeUniversity Of Denver Jan 2020 - PresentDenver, ColoradoAs a member of the adjunct faculty I facilitate synchronous and asynchronous online learning for graduate students. Courses Include:• Leading Transformational Change • Fundamentals of Organizational Development• Inclusive Organizations• Leading Strategic Planning in Organizations Online Teaching Ambassador Committee: Working collaboratively with ten other faculty members, designed, developed, and delivered training to up-skill faculty in facilitating online learning.Course Development/Redesign: • LeadingTransformational Change • Leadership Development -
Affiliate Faculty In Research MethodologyAntioch University Sep 2018 - PresentAs an affiliate member of the Antioch Faculty, I design and deliver courses on research methodology for doctoral students. Topics taught include: introduction to quantitative methods, basic statistics in research. I also serve as a methodology mentor for students working on their pre-candidacy projects. -
Research LeadTe Whatu Ora Te Pae Hauora O Ruahine O Tararua Midcentral Aug 2022 - Jun 2024 -
Organization Development Lead - Talent ExperienceAsb Bank Mar 2021 - Apr 2022Auckland, New ZealandDuring my time at ASB, I leveraged human-centered design, behavioral science, and my past experience in product and service delivery, to design the talent experience strategy and framework. -
Change LeadIag Feb 2020 - Mar 2021Auckland, New ZealandLeveraging the power of behavioral science and design thinking, in this role I supported leaders with restructuring teams and processes to improve and optimize business operations. I also coached teams in Agile Ways of Working. -
Program Change LeadBank Of New Zealand Aug 2019 - Jan 2020Auckland, New ZealandDesigned the framework for delivering compliance-related change programs across the enterprise. Developed the strategy and change plan to build Privacy & Data Protection capabilities. -
Senior Change ManagerWestpac New Zealand Oct 2018 - Jul 2019Auckland, New ZealandDeveloped the employee experience to enable operationalizing regulatory requirements to support customers experiencing financial difficulty. Designed the framework and training for human-centered customer conversations. -
Vp, Small Business Lending Product StrategyBank Of America Apr 2014 - Feb 2017Developed and delivered products and services that aligned to the desired customer experience. Established Agile Ways of Working and introduced human-centered approaches to problem solving. Coached leaders in developing agile teams. Key programs of work delivered• Digital signature for business lending • End-to-end digital loan processing• Auto-decisioning for business credit card lending Programs managed ranged from $10M to $25M in budget, impacting 300+ employees and ~25M customers. -
Avp, Regulatory ChangeBank Of America Sep 2011 - Apr 2014Led the transformation of consumer home loan processes to deliver best customer outcomes and align with regulatory changes introduced following the global financial crisis. Designed training and coaching programs to support lenders develop human-centered capabilities. Responsible for identifying and developing internal talent for high-need roles. Key programs of work delivered: • Best customer outcomes training for lenders • AML policy and systems upgrade • Designed human-centered approach to risk management• English as a second language lending support • Home loan interest rate remediation • Home loan product remediation • Coaching talent guides for leadersThis regulatory change work directly impacted nearly 2M customers and 8,000 employees. -
Senior Management ConsultantNtt Data Services Oct 2009 - Sep 2011Managed a portfolio of initiatives focused on deepening customer experience through the introduction of individually targeted services. Introduced test and learn and piloting programs of work to experiments with potential products and services. Portfolio managed had an operating budget that ranged from $15M to $30M depending on the financial year with impacts to 15,000 employees, and nearly 40M customers. -
Change ConsultantSherpa Jul 2007 - Aug 2009Managed organizational readiness assessment to support the implementation of technology change initiatives. Reviewed technical designs and processes to ensure compliance with regulatory requirements. Key programs of work delivered:• Image receipt at ATMs • ATM upgrade across 17,000 retail network • Established framework and process for running User Acceptance Testing Projects managed had operating budgets ranging from $500k to $1M impacting 5,000 + employees and nearly 12,000 customers. -
Project Manager - Global OperationsHsbc May 2006 - Jun 2007Led the integration of operations across global sites to ensure consistent customer experience across the global enterprise. Key programs of work include:• Established a multi-location global contact center• Designed induction and on boarding for new hires• Developed quality call monitoring framework -
Freelance Graphic DesignerCp Design Solutions Jan 2002 - Apr 2006New York, New YorkCreated design solutions for clients in a variety of industries including; manufacturing, retail, food services, event planning, non-profit, and financial services. Designed end-to-end solutions to support branding, marketing, and product promotions. Consulted on large-scale product launches and provided project management support.
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Marketing CoordinatorI.J. White Systems Jun 2004 - Jan 2005New York, New YorkSupported the Vice President of Sales in managing new product launches. Managed end-to-end tradeshow participation. Designed ad layouts and edited articles for industry publications. Coordinated customer engagements with sales team.
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Graphic Designer - Project SupervisorGcg (Garden City Group) 2000 - 2004Greater New York City AreaDesigned comprehensive range of marketing materials. Coordinated services between graphic design, marketing and business operations. Managed a team of project administrators to deliver consistent management of projects.
Dr Dani Chesson Skills
Dr Dani Chesson Education Details
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Design Thinking | Behavioral Science | Research Methodology -
Applied Behavioral Economics -
Design Thinking | Behavioral Change | Leadership Development -
Organization Development, Executive Coaching | Behavioral Science | Research Methodology -
Organizational Change | Leadership Development -
Graphic Design | Web Development | Corporate Communications
Frequently Asked Questions about Dr Dani Chesson
What company does Dr Dani Chesson work for?
Dr Dani Chesson works for Design Thinker Institute
What is Dr Dani Chesson's role at the current company?
Dr Dani Chesson's current role is Founder and Director.
What is Dr Dani Chesson's email address?
Dr Dani Chesson's email address is cp****@****ail.com
What schools did Dr Dani Chesson attend?
Dr Dani Chesson attended Antioch University Midwest, Texas A&m University, Antioch University Midwest, Queens University Of Charlotte, Queens University Of Charlotte, Farmingdale State University Of New York.
What are some of Dr Dani Chesson's interests?
Dr Dani Chesson has interest in Education, Arts And Culture, Economic Empowerment, Health.
What skills is Dr Dani Chesson known for?
Dr Dani Chesson has skills like Change Management, Leadership, Process Improvement, Cross Functional Team Leadership, Project Management, Strategic Planning, Strategy, Management, Program Management, Business Process, Business Transformation, Business Process Improvement.
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