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Daniel Acosta Email & Phone Number
Platform Consultant – Workforce Optimization and CX Analytics
at
Verint
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Platform Consultant – Workforce Optimization and CX Analytics
Location
Greater Houston, United States, United States
Company size
Who is Daniel Acosta? Overview
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Quick answer
Daniel Acosta is listed as Platform Consultant – Workforce Optimization and CX Analytics at Verint, a company with 4302 employees, based in Greater Houston, United States, United States. AeroLeads shows a matched LinkedIn profile for Daniel Acosta.
Daniel Acosta previously worked as Sales Engineer at Calabrio, Inc. and Co-Founder at Apricus Finds. Daniel Acosta holds Associate Of Arts - Aa, Cad/Cadd Drafting And/Or Design Technology/Technician from Key College.
Company email context
Email format at Verint
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Verint
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Profile bio
About Daniel Acosta
With over a decade of experience in healthcare operations, I have honed my leadership and customer-centric skills to drive excellence in call center management. I've led teams dedicated to providing technical and operational support, ensuring seamless communication across various healthcare disciplines. My expertise includes managing relationships between IT and business owners, serving as a key liaison for customer requirements, overseeing report creation, data analysis, quality control, and forecasting to optimize call center productivity. My commitment to team development and process improvement has driven notable successes in payroll management, scheduling, and training initiatives. With a proven track record of exceeding expectations and a passion for enhancing customer experiences, I am poised to deliver strategic leadership in any dynamic environment.
Current workplace
Daniel Acosta's current company
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Verint
9 roles
Daniel Acosta work experience
A career timeline built from the work history available for this profile.
Sales Engineer
Current- As a Calabrio Sales Engineer, play a crucial role in the pre-sales process by leveraging my technical expertise andproduct knowledge to assist the sales team in closing deals and exceeding revenue targets.
- Work closely with both customers and our internal sales teams to understand customer requirements,demonstrate product capabilities, and provide technical solutions.
- Develop an In-depth understanding of Calabrio's products, services, and solutions.
- Serve as a technical… Show more As a Calabrio Sales Engineer, play a crucial role in the pre-sales process by leveraging my technical expertise andproduct knowledge to assist the sales team in closing deals and.
- Serve as a technical expert on Calabrio's portfolio, providing insights and guidance to customers and the sales team.
- Collaborate with the sales team to identify customer needs and tailor product demonstrations andpresentations accordingly.
Nov 2022 - Present
Co-Founder
Current
Nov 2020 - Present
Chief Executive Officer
Current
Insight Call Center Consulting Services, Llc
Aug 2019 - Present
Senior Application Analyst
- Responsible for expert level support and configuration of call center applications.
- Makes recommendations regarding budget projections and project management.
- Works with customers at all levels in the organization to enhance their understanding of available tools to enhance operational efficiencies.
- Key contact and Subject Matter Expert (SME) to Call Center Operations as well as internal customers (e.g., escalations team, implementations team, client services, product… Show more
- Key contact and Subject Matter Expert (SME) to Call Center Operations as well as internal customers (e.g., escalations team, implementations team, client services, product management, business development) representing.
- Establish and strengthen relationships with business partners. Participates on monthly business reviews with business partners.
Dec 2021 - Nov 2022
Applications Analyst Iii - Call Center
- Represent the call center operation as a business process owner for changes to existing processes, the development of new processes, and system requirements.
- Development and practical application of standard business processes.
- Manage the relationship between IT and call center business owners.
- Key contact and Subject Matter Expert (SME) to Call Center Operations as well as internal customers (e.g., escalations team, implementations team, client services, product management… Show more
- Key contact and Subject Matter Expert (SME) to Call Center Operations as well as internal customers (e.g., escalations team, implementations team, client services, product management, business development) representing.
- Calabrio WFO content expert (QM, WFM, Analytics)
Nov 2016 - Dec 2021
Workforce Management Analyst
- Work closely with the Operations leadership team in performing high-level analysis.
- Assist in defining, developing, and integrating business reports and applications for Operation Management.
- Overseeing current and future project flow of any report automation.
- Review data, conducts integrity checks, validate all input and output for accuracy.
- Research problems, determine root cause; identify solutions and present options with audit trails.
- Create and distribute… Show more
Feb 2015 - Nov 2016
Customer Service Supervisor
Jul 2012 - Feb 2015
Admissions Coordinator
Jun 2010 - Jul 2012
Team & coworkers
Colleagues at Verint
Other employees you can reach at verint.com. View company contacts for 4302 employees →
FJ
Fany Johanna Nelly Siregar
Colleague at Verint
South Jakarta, Jakarta, Indonesia, Indonesia
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SD
Singh Daljit
Colleague at Verint
Delhi, India, India
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GJ
Gauna Jacob
Colleague at Verint
Roswell, Georgia, United States, United States
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BB
Ben Blyth
Colleague at Verint
Weybridge, England, United Kingdom, United Kingdom
View →
RV
Ravikiran Vk
Colleague at Verint
Bengaluru, Karnataka, India, India
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CR
Chris Raper
Colleague at Verint
Sydney, New South Wales, Australia, Australia
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CW
Cindy Wang, Mba
Colleague at Verint
Ann Arbor, Michigan, United States, United States
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AB
Abed Bargho
Colleague at Verint
Tel Aviv District, Israel, Israel
View →
GR
Greg Ruzicka
Colleague at Verint
Denver Metropolitan Area, United States
View →
FN
Fahad Nazir
Colleague at Verint
London, England, United Kingdom, United Kingdom
View →
Fany Johanna Nelly Siregar
Colleague at Verint
South Jakarta, Jakarta, Indonesia, Indonesia
View →
SD
Singh Daljit
Colleague at Verint
Delhi, India, India
View →
GJ
Gauna Jacob
Colleague at Verint
Roswell, Georgia, United States, United States
View →
BB
Ben Blyth
Colleague at Verint
Weybridge, England, United Kingdom, United Kingdom
View →
RV
Ravikiran Vk
Colleague at Verint
Bengaluru, Karnataka, India, India
View →
CR
Chris Raper
Colleague at Verint
Sydney, New South Wales, Australia, Australia
View →
CW
Cindy Wang, Mba
Colleague at Verint
Ann Arbor, Michigan, United States, United States
View →
AB
Abed Bargho
Colleague at Verint
Tel Aviv District, Israel, Israel
View →
GR
Greg Ruzicka
Colleague at Verint
Denver Metropolitan Area, United States
View →
FN
Fahad Nazir
Colleague at Verint
London, England, United Kingdom, United Kingdom
View →
1 education record
Daniel Acosta education
FAQ
Frequently asked questions about Daniel Acosta
Quick answers generated from the profile data available on this page.
What company does Daniel Acosta work for?
Daniel Acosta works for Verint.
What is Daniel Acosta's role at Verint?
Daniel Acosta is listed as Platform Consultant – Workforce Optimization and CX Analytics at Verint.
Where is Daniel Acosta based?
Daniel Acosta is based in Greater Houston, United States, United States while working with Verint.
What companies has Daniel Acosta worked for?
Daniel Acosta has worked for Verint, Calabrio, Inc., Apricus Finds, Insight Call Center Consulting Services, Llc, and Houston Methodist.
Who are Daniel Acosta's colleagues at Verint?
Daniel Acosta's colleagues at Verint include Fany Johanna Nelly Siregar, Singh Daljit, Gauna Jacob, Ben Blyth, and Ravikiran Vk.
How can I contact Daniel Acosta?
You can use AeroLeads to view verified contact signals for Daniel Acosta at Verint, including work email, phone, and LinkedIn data when available.
What schools did Daniel Acosta attend?
Daniel Acosta holds Associate Of Arts - Aa, Cad/Cadd Drafting And/Or Design Technology/Technician from Key College.
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