•Assessing the needs of customers through interviews and evaluations to determine eligibility for social service programs, including CalFresh, CalWORKs, and Medi-Cal.•Connected customers with appropriate services such as housing assistance, food programs, healthcare services,job training, and childcare utilizing resources from CalWORKs program.•Developing and implementing plans to assist customers in achieving self-sufficiency or overcoming specific challenges, supported by the CalFresh, CalWORKs, and Medi-Cal programs.•Advocating for customers rights and needs within the social services system to ensure fair treatment and access to resources provided by CalFresh, CalWORKs, and Medi-Cal.•Maintaining accurate records of client interactions, progress, and outcomes and documenting them in the Hylands and CalSAWs system.•Utilized MEDS (Medi-Cal Eligibility Data System) and CalSAWS (California Statewide Automated Welfare System) for accurate record-keeping and ensuring precision in documentation and reporting by effectively leveraging these systems to maintain thorough records of client interactions, progress, and outcomes.

•Diligently rotated through various departments, including customer service, sales, and fleet management, to gain hands-on experience to effectively improve and enhance the service quality index.•Actively participated in team meetings, training sessions, and workshops to enhance leadership, communication, and problem-solving skills, and sales skills.•Assisted in efficiently managing the fleet, including coordinating vehicle maintenance, monitoring inventory levels, and optimizing fleet utilization.•Utilized effective sales techniques to incentives the offered protections and liability coverage, contributing to the revenue growth and successfully achieving sales targets.•Actively demonstrated a strong commitment to upholding Enterprise Rent-A-Car's core values and providing a positive rental experience for customers.•Constantly adapted to a fast-paced and dynamic work environment, effectively multitasking and prioritizing sales targets, customer service, and efficiency.

•Thoroughly trained and mentored new crew members on McDonald's operational procedures.•Conducted effective on-the-job training to develop crew members' skills and confidence.•Diligently ensured adherence to company standards and safety protocols.•Provided constructive feedback to improve performance.•Collaborated with management to identify training needs and develop plans.•Fostered teamwork and a positive work environment.•Demonstrated strong leadership and commitment to McDonald's values.