As a Product Manager leading efforts in both Contact Center Technology and the Order Management System, I focus on creating impactful solutions that drive efficiency and elevate customer and employee experiences. I was the first PM in the organization to deliver a comprehensive 3-year roadmap, which was praised and accepted by our leadership team, including our new CEO.I’ve taken on the role of an evangelist, particularly for AI and Product Management. As the leader of the winning team in our first ChatGPT Hackathon, I continue to advocate for AI’s transformative potential across the organization, implementing tools such as AI-powered call analysis and assistant functionalities.In the product management space, I introduced a consistent prioritization framework and spearheaded the adoption of Jira Product Discovery, training other PMs to shift from reactive ticket management to proactive prioritization. I’ve also been a strong advocate for UX, working closely with the design team to ensure a seamless user experience is always a priority.For the contact center, my team’s work in reducing the number of digital tools has saved our agents and customers hundreds of hours each year in administrative tasks. I’m driven by a passion for operational efficiency and the belief that the right technology can make a profound difference in how teams work and how customers engage with us.

As a Digital Product Manager overseeing the e-commerce website, I played a key role in a large-scale redesign, improving the Homepage, Product Detail Page (PDP), Product Listing Page (PLP), Cart, and most notably, the Checkout. The Checkout redesign reduced the user flow time by half, leading to a 3% lift in conversion, which translated to an estimated $16 million in revenue within a year.I fostered strong collaboration between business, UX, and development teams, highlighting UX contributions in ways that hadn’t been done before. Additionally, I introduced stakeholder review sessions before launches, ensuring clear communication and alignment on project goals.I also championed and helped implement a new A/B testing tool for the website, enabling data-driven decision-making for ongoing improvements. By building advanced Jira plans and writing detailed user stories, I empowered developers and designers to contribute creative solutions, delivering high-quality UX enhancements under tight deadlines.

Collaborated with business teams to execute the technical side of website operations, providing solutions to challenges that non-technical teams faced due to the platform’s limitations.Took a proactive approach to automation, using tools like Power Automate to streamline workflows, saving team members thousands of hours annually and increasing operational efficiency.Treated the role as a strategic partner to business teams, working collaboratively to enhance promotional efforts, and ensuring that technical implementations aligned with business goals.

I've been writing and creating music for over ten years. It's given lots of opportunities for leadership, collaboration, intellectual and creative problem solving, analysis, branding, marketing, and design thinking. I've been commissioned to write for video games, theater, and video. My passion lies in experimenting with music for music's sake and I'm on all the streaming services with music of my own and collaborations. I've built numerous websites for myself, some from scratch.

Stepped in and drove a stalled web project that had been put on hold after a year due to client communication issues in 10 weeks by refocusing the team, meeting with the stakeholders, and providing a clear work breakdown structure. Created visions for stakeholders to understand the value of their web and marketing projects through visualizations, UX maps, and data reports

Took customer feedback and developed an automated solution to integrate customers directly into the print production flow, allowing artists to scale their print orders seamlessly and eliminating manual order-taking.Led operations during a critical period when the owners were absent, managing client relationships, streamlining processes, and driving the division to profitability while maintaining high client satisfaction.Successfully merged a newly acquired custom frame shop, developed a scalable pricing model, and created methods for team members to independently estimate frame jobs, enabling the business to expand its operations.

• Produced over $160,000 of sales in first four months on Kickstarter and through the main website by focusing on increasing the conversion rate of purchasers from 8% to 30%.• Generated over 300 emails of high intent customers by developing a website that told a story that resonated with our audience. This resulted in $30K on Kickstarter the first day.• Crafted a Kickstarter experience to clearly inform early adopters of the value of the new producthttps://www.kickstarter.com/projects/1848332970/the-shel-the-ultralight-hammock-shelter-for-all-se?ref=nav_search&result=project&term=khione

• Tripled attendance of previous year to weeklong music festival by creating a custom page to sell online tickets.• Produced quality live sound engineering and talent services for live shows. I worked in Estonia for Peeter Vahi, Arvo Part, Teet Kask, and a Sound Therapy startup. I did things such as talent management, sound engineering, music composition, archival work, digital marketing, and web design work. Marketing led to hundreds of more attendees per night at a classical music festival.

• Designed and developed a web experience that converted 89% of visitors into 5000+ free downloads in one week.• Restructured management framework to an agile, Kanban style that increased productivity immensely by helping ideators prioritize the work. • Released 2 products as functional prototypes in order to get user feedback and spread awareness of the project.

Worked and led creative and technical people to create STEM education games funded by the National Science Foundation. Created full soundtracks for 2 of their games, Dust and The Tessera.

Composed music and designed sound effects the award-winning games like Relic HunterLed sound team and created assets for the MOBA game, Vangaurds the next year.

Graded homework and tests, attended class, and helped students outside of class as well. Taught class whenever the professor was unavailable.

Taught new missionaries from outside the United States learning English. Curriculum included English and learning to invite people to come to Christ. Worked with Spanish, Chinese, Portuguese, Chuukese, Tongan, Italian, French, Japanese, and other foreign language speakers. Taught districts of 3-13 missionaries at a time — Included 3 hour lessons, 5 days a week, lesson preparation, and meetings to best fit the needs of the individual missionaries.

Led teams of 3-6 servers. Served up to 100 people at a time — delivered them food, took orders, made drinks and desserts. Placed in charge of special discounts and other managerial responsibilities.Performed above and beyond selling the new pizza buffet and other incentived menu items, frequently outselling my peers and receiving various rewards for it.