Daniel Park Email & Phone Number

Crystal River, Florida, United States

• Created automated Loan Damage Calculation to save 4 days of processing time utilizing Visual Basic which earned Ambition 2025 Award.• Created Recovery Pursuable Balance Database to eliminate the need for manual calculations via Microsoft Access.• Automate Litigation, Bankruptcy, and Recovery form letters to save thirty minutes of manual processing time per letter sent utilizing Visual Basic.• Write and maintain a library of Standard Operating Procedures for Collections and… Show more • Created automated Loan Damage Calculation to save 4 days of processing time utilizing Visual Basic which earned Ambition 2025 Award.• Created Recovery Pursuable Balance Database to eliminate the need for manual calculations via Microsoft Access.• Automate Litigation, Bankruptcy, and Recovery form letters to save thirty minutes of manual processing time per letter sent utilizing Visual Basic.• Write and maintain a library of Standard Operating Procedures for Collections and Recovery arm of BMO Transportation Finance.• Develop static and ad hoc reporting via SAP Business Objects.• Produce department-wide communications via e-mail. Show less

• Managed development of new Portfolio Management System to replace outdated Host Explorer system for litigation and bankruptcy teams.• Designed Graphical User Interface for new Portfolio Management System.• Conducted training of new system for both domestic and international users.• Recipient of three separate Spotlight Awards, which are only awarded once per quarter for demonstrating exceptional work ethic.

Cedar Rapids, Iowa Area

Act as a liaison between GE Capital and the various agencies through which the enterprise both refers and sells delinquent accounts to. Generates and thoroughly reviews distressed assets for agency placement or sale. Responsible for annual 1099-C reporting to the IRS for transportation and healthcare accounts handled out of our region. Automation Developer using VBA.

In a call center environment, I received a high volume of incoming calls from members of the organization that were experiencing errors and difficulties with the company website. I was tasked with troubleshooting the error, building a positive rapport with the member, asking additional questions to uncover needs, making needs-based referrals to the member, documenting a trouble ticket for each call and either closing it at resolution, or escalating it for further… Show more In a call center environment, I received a high volume of incoming calls from members of the organization that were experiencing errors and difficulties with the company website. I was tasked with troubleshooting the error, building a positive rapport with the member, asking additional questions to uncover needs, making needs-based referrals to the member, documenting a trouble ticket for each call and either closing it at resolution, or escalating it for further troubleshooting.Additionally, I created and maintained a recognition program for colleagues who received a score of either a 9 or 10 on their Member Satisfaction surveys that take place after each call. This included monthly and weekly reporting to upper management, as well as weekly presentations in team meetings. Show less

In a call center environment, I received a high level of incoming calls from insureds and claimants that were contacting the company to file automobile claims.My duties were to ask probing, open-ended questions to thoroughly document the claim. I was, additionally, tasked with building rapport with the customer, providing empathy for their situation, and taking ownership of the claim and providing additional information for what will happen next.

Bachelor Of Science (B.S.), Information Technology

Associate Of Arts (A.A.), Communication