Dan Vaughan Email & Phone Number

I am a highly skilled and accomplished Vice President and Director leading organizations with functional responsibility for sales support, client support, back-office administration, operational support, process improvements, underwriting, change management, and transformation management. As Vice President with Emblem Inc., my team and I worked with sales and clients to grow and preserve annual revenues and service the needs of our entire customer base. My efforts have contributed to 8% year-over-year revenue growth and a 95% client retention rate. My success is rooted in my ability to improve existing and operational support functions by streamlining and re-engineering workflows, establishing goals and performance metrics, as well as data collection, analysis, and trending to minimize risks and capitalize on opportunities. This approach includes cross-functional communication, consensus building, and change/transformation management. In addition, I built an operational infrastructure with the talent and resources needed to achieve organizational objectives. - Operational Excellence - Strategic Planning - Project Management - Financial Oversight - Team Building Operational Excellence Implemented system recommendations providing efficiencies and enhancements including quality and regulatory upgrades, reducing system and process errors by more than 50%. Managed account service, sales support, underwriting, and implementation teams providing high-touch services. Strategic PlanningLed multiple departments in their strategic planning process, including systems needs, membership growth plans, and profitability initiatives, increasing growth by 30% while reducing administration costs by 5%. Project ManagementLed the enterprise launch of the company’s top growth initiative. Managed the implementation of new systems, processes, and staffing models, enabling new prospecting on over 100,000 members in a previously untapped market. Financial OversightDeveloped and implemented new risk assessment tools across the enterprise that enabled the targeting of preferred risks at lower price points with higher margins. Oversaw a $40M admin budget, including the provision of remediation action items for any overages.Team Building Built and developed talent through targeted new hires and existing employee development. Reassessed employee skill sets with redeployment into appropriate roles and titles as needed, allowing the business to grow to the highest membership levels in company history without adding additional resources.

• 

  Western New England College

  Business Administration And Management, General