Daniel Aitchison Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Key Responsibilities:• Customer service delivery to an exceptional standard throughoutthe Economy and Business class cabins• Learn and maintain extensive technical operational knowledge and follow standard operating procedures in a safety critical environment• Manage and de-escalate a wide range of situations from customer complaints to major medical emergencies and restraint ofunruly passengersKey Skills:• Acute situational awareness• Ensuring return business and educating the customer around additional business offerings to increase revenue• Agile and highly adaptable in high pressure situations requiring endurance and grit • Builds rapport quickly and brings teams together

Key Responsibilities:• Co-ordinating staff, performance reviews and rostering• Liaising with suppliers and maintaining control of stock• Handling customer enquiries, functions and feedbackKey Skills:• Leadership• Competent in all front of house duties including making top quality coffee in a high volume setting• Experienced in specialty coffee preparation• Experienced in restaurant service and extensive knowledge of New Zealand wines and craft beers• Knowledge and experience in utilising back end of POS systems to programme till layouts and formulate reports

Certificate, Business Studies

Undertaking study in Marketing, Finance, Accounting and Small Business Management to complement my professional experience with relevant.

Education record

Education record