Account Management:-Creation of new clients and orders via data entry in the web portal-Review and approval of orders in the web portal-Credit card payment processing via merchant web portal-Shipment tracking via courier scans and GPS monitor-Professional and precise documentation of order status and communication in the web portal.-Follow up and escalation with couriers for delays or other shipment issues-Ongoing, clear, concise, professional communication with the client, salesperson, and quality assurance regarding the status of orders.Quote Processing-Professional and effective response to prospective client inquiries by phone and email-Coordination with sales department to access client needs-Analysis, calculation, and determination of equipment required to fulfill client needs-Request of shipping rates from various couriers from the Cryoport network-Creation of quotes via data entry in the web portal-Timely fulfillment of quote requests from clients and sales department

- Managed and recorded all leads from outbound telephone marketing.- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.- Answered customers' questions regarding products, prices and availability.- Emphasized product features based on analysis of customers' needs.- Recorded prospect contact information in Access.- Maintained friendly and professional customer interactions at all times.- Routinely answered customer questions regarding product usage and durability.

- Mixed and matched pigments for each customer request.- Accurate measuring of each amount of paint product.- Sprayed each paint on color chips for testing.- Kept control on all inventory including paints and pigments.- Scanned documentation and entered into the database.- Entered numerical data into databases in a timely and accurate manner.- Produced monthly reports using advanced Excel spreadsheet functions.

- Boosted social media traffic by 30% by creating an integrated social media strategy.- Created effective messaging using language, graphics and marketing collateral.- Reviewed and edited blog posts to guarantee high content quality.- Directed a successful search engine marketing campaign that utilized solid linking, technical and keyword research tactics.

- Managed for multiple accounts involving creating orders, monitoring shipments and providing up to date responses for all customer's needs.- Provided a quick and logical response customer complaints and concerns.- Billing, order creating, deductions, inventory, order submissions, and completions.- Provided Monthly End Reports and inventory reports as requested.- Managed everyday tasks using TRAMS and TMW software for both inventory and dispatching.- Scanned documentation and entered into the database.- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

- Fulfillment, processing, order pulling, shipping/receiving, packing, and customer service.- UPS/FedEx/USPS shipping. LTL/Freight shipping.- Worked with customers directly to correct and complete orders.- Fixed and pulled inventory daily.- Met all customer call guidelines including service levels, handle time and productivity.- Solved unresolved customer issues.