Daniel Alvarez Email & Phone Number

Los Angeles, CA, US

Beverly Hills, California, US

Irvine, CA, US

• Updated code for infrastructure build automation scripts
• Work with developers to stage and push new code changes to targeting systems
• Assisted in automating infrastructure build for stage and prod servers
• Managed and configured AWS services such as EC2, S3, VPC and Route53
• Managed and configured Azure resources such as vnets, virtual private gateway and virtual machines
• Created service accounts to use for Microsoft Graph APIs

Santa Ana, CA, US

• Manage and maintain all aspects of Active Directory environment and Azure Active Directory
• Configure Azure technologies such virtual networks, VPN, storage accounts, virtual machines, recovery services and vaults, SQL servers and databases, and Public DNS zones
• Deploy user endpoint device configuration (Windows)using Endpoint Manager (Intune) and Kandji (Mac)
• Develop and maintain documentation related to all system support protocols and other responsibilities
• Implement Microsoft SSO and Identity solutions (Azure AD, SAML)
• Participate in regular backup and restore operations and create documentation on procedures

Austin, Texas, US

-Install, configure and troubleshooting Windows Server Operating Systems, 2012 and 2016 -DNS and DHCP configuration and troubleshooting -Install and configure Vmware ESXi -Manage virtual machines using Vmware ESXi 6.0+ -Configure Sonicwall Firewalls, implement rules and NAT policies -Switch configuration and troubleshooting including vlans -O365.

Atlanta, Georgia, US

• Log all help desk calls or email requests into Dell Kace Ticketing System and update problem profiles.
• Troubleshooting Software such as: Windows XP OS, Windows 7, MS Office 2007 and 2010.
• Troubleshooting Hardware such as: PC Workstations, Monitors, Printers, Zebra Printers, Cisco VoIP phones.
• Keep customers informed of global problems, scheduled downtime or anything that affects the computing environment
• Investigate causes, test solutions, and put solutions in place to reduce calls.
• Ensuring closure to problems while meeting or exceeding defined service level expectations.

Commerce, CA, US

• Log all help desk calls or email requests into BMC Ticketing System and update problem profiles.
• Troubleshoot all POS systems in regards to software, hardware or network issues.
• Troubleshooting Software such as: Windows XP OS, SAP POS, Legacy POS.
• Troubleshooting Hardware such as: POS cash drawer, POS printers, all PC hardware components and Monitors.
• Troubleshooting Network Hardware such as: Routers, modems, Web Power Switches, and Veriphone Credit Card Machines.
• Troubleshoot wireless connections, using Command Prompt to ping wireless access points.

Troy, Michigan, US

• Install Computer hardware and Software
• Networking
• Process RMA for all defective equipment, maintain records for all RMA
• Install New Servers
• Wireless Networks and Security
• Troubleshoot LAN and WAN connections