Daniel Alvarez Email & Phone Number

Los Angeles, Ca, Us

Beverly Hills, California, Us

Irvine, Ca, Us

• Updated code for infrastructure build automation scripts• Work with developers to stage and push new code changes to targeting systems • Assisted in automating infrastructure build for stage and prod servers• Managed and configured AWS services such as EC2, S3, VPC and Route53• Managed and configured Azure resources such as vnets, virtual private gateway and virtual machines • Created service accounts to use for Microsoft Graph APIs • Deployed Azure and AWS VPN site-to-site connection between both cloud providers and on-prem • Migrated on-prem virtual machines to Azure

Santa Ana, Ca, Us

•Manage and maintain all aspects of Active Directory environment and Azure Active Directory•Configure Azure technologies such virtual networks, VPN, storage accounts, virtual machines, recovery services and vaults, SQL servers and databases, and Public DNS zones•Deploy user endpoint device configuration (Windows)using Endpoint Manager (Intune) and Kandji (Mac)•Develop and maintain documentation related to all system support protocols and other responsibilities•Implement Microsoft SSO and Identity solutions (Azure AD, SAML) •Participate in regular backup and restore operations and create documentation on procedures •Manage and maintain VMware ESXi hosts prior to cloud migration•Troubleshoot complex internal network related issues, including DNS•Implement enterprise security solutions for Ethernet and wireless authentication with PKI and radius •Organize, track and maintain inventory for all hardware assets •Configure Microsoft technologies and manage permissions such as O365 Email, SharePoint Online, and OneDrive•Implement security for user endpoints using Intune and CrowdStrike •Create new solutions for the company such as migrating on-premises servers to Azure •Implement new corporate help desk to provide end-user support for a quickly growing company with over 250 users•Participate in hire interview and train qualified help desk•Use PowerShell to automate tasks in O365 and Azure•Provide support to team members on projects and tasks•Use Jira for all service desk tickets and projects•Mentor the development of junior technicians

Austin, Texas, Us

-Install, configure and troubleshooting Windows Server Operating Systems, 2012 and 2016 -DNS and DHCP configuration and troubleshooting -Install and configure Vmware ESXi -Manage virtual machines using Vmware ESXi 6.0+ -Configure Sonicwall Firewalls, implement rules and NAT policies -Switch configuration and troubleshooting including vlans -O365 configuration and management, including Azure Active Directory -Basic PowerShell cmdlets scripting related to O365 configure user accounts and services -Install, configure and troubleshoot wireless networks -Data recovery and backup management -Public DNS configuration -Use ConnectWise and Labtech for tracking and remote support

Atlanta, Georgia, Us

• Log all help desk calls or email requests into Dell Kace Ticketing System and update problem profiles. • Troubleshooting Software such as: Windows XP OS, Windows 7, MS Office 2007 and 2010. • Troubleshooting Hardware such as: PC Workstations, Monitors, Printers, Zebra Printers, Cisco VoIP phones. • Keep customers informed of global problems, scheduled downtime or anything that affects the computing environment• Investigate causes, test solutions, and put solutions in place to reduce calls. •Ensuring closure to problems while meeting or exceeding defined service level expectations.•Investigate causes, test solutions, and put solutions in place to reduce calls.

Commerce, Ca, Us

• Log all help desk calls or email requests into BMC Ticketing System and update problem profiles. • Troubleshoot all POS systems in regards to software, hardware or network issues. • Troubleshooting Software such as: Windows XP OS, SAP POS, Legacy POS. • Troubleshooting Hardware such as: POS cash drawer, POS printers, all PC hardware components and Monitors. • Troubleshooting Network Hardware such as: Routers, modems, Web Power Switches, and Veriphone Credit Card Machines. • Troubleshoot wireless connections, using Command Prompt to ping wireless access points.• Using the Access point web interface to apply settings or reboot the access points. • Analyze and resolve problems 90% on all calls. • Investigate causes, test solutions, and put solutions in place to reduce calls.• Must learn to think of the customer as the most important part of the job.• Understand help desk priorities and objectives and taking an active role in accomplishing all roles.• Keep customers informed of global problems, scheduled downtime or anything that affects the computing environment

Troy, Michigan, Us

• Install Computer hardware and Software• Networking• Process RMA for all defective equipment, maintain records for all RMA • Install New Servers• Wireless Networks and Security• Troubleshoot LAN and WAN connections • Windows XP Professional and Windows 7 Professional installation and configuration• Troubleshooting computer hardware and Windows OS • Troubleshooting LAN and wireless networks• Troubleshoot Printers, Zebra printers and Scanners • Microsoft Outlook Configuration and troubleshooting• Restoring PC from Image using Norton Ghost• Virus Removal • Use Team Viewer or Remote Desktop to assist users• Provide excellent customer service and technical expertise