Daniel Anders Email & Phone Number

Houston, Texas, United States

Texas City, Tx

Galveston, Texas

Specific Job Related Duties:-Assist customers with IT related users in a Service Desk setting, troubleshooting issues and resolving where applicable remotely. -Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC/Thin Client/MAC hardware, software, and equipment to ensure optimal workstation performance.-Interact with application software and operating systems to diagnose and resolve unique, non- recurring problems.-Assist with the installation, configuration, and ongoing usability of desktop, laptops, MACs, peripheral equipment and software within established standards and guidelines.-Troubleshoot trouble tickets to resolve basic technical problems with desktop computing equipment primarily over the phone.-Provide customer assistance using Active Directory services and remote access tools.-Assist with hardware troubleshooting on desktop computers, laptops, MACs and thin client computers.-Adheres to internal controls and reporting structure.

Texas City, Tx

The position that I was doing was a IT intern, for the majority of the time we where going to the different schools in the district and reformatting with newer computers: Setting up domain access for the new computer along with installing Windows 10 N Education Operation System. Sense, I was a graduation student and had no more high school class, sense the internship ended I ask if i could have a extension period and I was granted access by the IT Director of Technology for Texas City, TX.

Bachelor'S Degree, Information Technology

Associate Of Arts - Aa, General Studies, B