Daniel Andrews Email & Phone Number

Mobile, Alabama, United States

Mobile, Alabama Area

*Responds to phone calls, e-mail, and/or web trouble tickets; resolves issues and supports existing computer systems and hardware.*Communicates daily repair status to users.*Coordinates with support partners to ensure that problems are resolved promptly and effectively by accurately escalating incidents to correct next-level support when appropriate.*Assign precedence to high priority items to conform with SLAs.*Document trouble ticket repairs and resolutions upon… Show more *Responds to phone calls, e-mail, and/or web trouble tickets; resolves issues and supports existing computer systems and hardware.*Communicates daily repair status to users.*Coordinates with support partners to ensure that problems are resolved promptly and effectively by accurately escalating incidents to correct next-level support when appropriate.*Assign precedence to high priority items to conform with SLAs.*Document trouble ticket repairs and resolutions upon closure.*Offer courteous and responsive customer support to all users.*Configure and set up new PCs; provides assistance with data migration/backup as needed*Install and terminate CAT5 cables.*Troubleshoot basic and complex desktop issues including printers, passwords, e-mail, standard Windows applications, Internet access, network connectivity, and other systems.*On-call, after hours support as needed.*Work calls in accordance with approved work flows and procedures.*Responsible for adherence to asset policies and data security on assets in service queue. Show less

Mobile, Alabama Area

*Respond to local calls from users requesting assistance for computer and business application support. *Record all requests for service and all scheduled maintenance in IT-Pointe system.*Capture all information related to the problem being recorded (screen shots, workflow leading up the problem, computer environment where the problem occurred (OS, Java level, IE, etc) Escalate those IT tickets requiring additional resources when necessary.*Work with remote desktop (DameWare) and/or… Show more *Respond to local calls from users requesting assistance for computer and business application support. *Record all requests for service and all scheduled maintenance in IT-Pointe system.*Capture all information related to the problem being recorded (screen shots, workflow leading up the problem, computer environment where the problem occurred (OS, Java level, IE, etc) Escalate those IT tickets requiring additional resources when necessary.*Work with remote desktop (DameWare) and/or LogMeIn connectivity to attach and correct PC problems from the main IT office.*Assist in the software loading of applications and updates.*Assist in maintaining minimal inventory of replacement parts for computer maintenance. Show less

Biloxi, Mississippi

*Contracted to Biloxi Public School District*Ran service patches for windows and virus updats as part of routine system maintenance*Utilized Active Directory and resetting passwords and adding new users to the domain*Diagnosed hardware and/or software failures and restored PC’s via re-image or cloned hard drive*Support over 200 products used throughout the school (phones, computers, laptops, projectors, mobile devices, servers, switches, wireless systems and security… Show more *Contracted to Biloxi Public School District*Ran service patches for windows and virus updats as part of routine system maintenance*Utilized Active Directory and resetting passwords and adding new users to the domain*Diagnosed hardware and/or software failures and restored PC’s via re-image or cloned hard drive*Support over 200 products used throughout the school (phones, computers, laptops, projectors, mobile devices, servers, switches, wireless systems and security camera)*Troubleshoot and repair desktop computers, laptops, troubleshoot and repair servers, maintain network infrastructure, administer voip services.*Educate staff on how to use technology products throughout the school and explain to some in non-technical terms*Maintain close relationships with all staff and faculty to ensure the best possible service is being delivered at all times. Show less

D'Iberville, Mississippi

*Provide first level support of hardware devices and software applications for employees (end users) who's utilizing of their computers, and peripherals in the casino facility.*Troubleshooting helpdesk request tickets performing basic steps to resolve issues and escalated it to other department to resolve end user issue when necessary.

Mccomb, Ms

*Performed commercial and residential installation of modems, home terminal units, and network cabling.*Utilized electronic test equipment to troubleshoot, diagnose and complete network repairs.*Insured proper upstream and downstream of signal levels at each termination.*Educated customers on proper operation of all services, equipment and terminal units.*Maintained network by troubleshooting and repairing outages, testing network back-up procedures, updating documentation.

Smyrna, Ga

*Troubleshoot and repair in warranty of all Macbooks, Macbook Air, Imacs and iPad's *Diagnosed hardware and/or software failures and restored Macintosh OS via re-image hard drive.*Managed work tickets using help desk software (Depotworks, Georgia Tech Bell Techlogix)*Provided phone support for both software and hardware issues for all Apple and PC clients*Personally served hundreds of clients each week*Maintain backups for all incoming clients Mac and PC’s before repair… Show more *Troubleshoot and repair in warranty of all Macbooks, Macbook Air, Imacs and iPad's *Diagnosed hardware and/or software failures and restored Macintosh OS via re-image hard drive.*Managed work tickets using help desk software (Depotworks, Georgia Tech Bell Techlogix)*Provided phone support for both software and hardware issues for all Apple and PC clients*Personally served hundreds of clients each week*Maintain backups for all incoming clients Mac and PC’s before repair *Provide service for all business clients as well as residential clients. Show less

Marietta, Ga

*Responded to live technical support calls, and responded to technical support calls logged in the CRM *Troubleshooting data communication issues with dial-up and Internet, software, operating system, local area network, and hardware-related issues*Maintained a high level of customer satisfaction by clarifying customer needs and ensuring that they are met*Handled customer relations problems promptly and appropriately, escalate issues according to established procedures *Escalate… Show more *Responded to live technical support calls, and responded to technical support calls logged in the CRM *Troubleshooting data communication issues with dial-up and Internet, software, operating system, local area network, and hardware-related issues*Maintained a high level of customer satisfaction by clarifying customer needs and ensuring that they are met*Handled customer relations problems promptly and appropriately, escalate issues according to established procedures *Escalate issues following the escalations guidelines as needed *Perform level one troubleshooting on all current hardware supported Show less

Mccomb, Ms

*Dispatched to remote locations to provide technical support for surrounding school counties.*Diagnosed hardware and/or software failures and restored PCs via re-image or cloned hard drive. *Performed system administration to include adding new user accounts to the domain, system setup and install.*Utilized Active Directory and Microsoft Exchange including resetting passwords and adding new users to the domain. *Ran service patches for Windows and virus updates as a part of… Show more *Dispatched to remote locations to provide technical support for surrounding school counties.*Diagnosed hardware and/or software failures and restored PCs via re-image or cloned hard drive. *Performed system administration to include adding new user accounts to the domain, system setup and install.*Utilized Active Directory and Microsoft Exchange including resetting passwords and adding new users to the domain. *Ran service patches for Windows and virus updates as a part of routine system maintenance. *Performed troubleshooting of peripheral hardware (copiers and printers).*Performed break /fix PC and Laptop repair include laptop screens, PC motherboards, and others hardware parts.*Setup PC’s hooking up to desktop, keyboard, mouse, monitor.*Assisted end users with various desktop applications including, wireless routers, printers and switches. Show less

Slidell, La

*perform duties that were required by Geek Squad such as backup, repairing, troubleshooting. *Maintain customer satisfaction by answering all technology questions as needed.

Summit, Ms

*Served as a volunteer assistant to the campus Lead PC/Network Technician.*Transferred files and software to users from the file server.*Performed break/fix PC repair to include upgrading video cards, processors and RAM.*Installed CAT-5 cabling and terminated cables with RJ-45 connectors*Performed routine server backups.*Provided LAN, WAN support

Mccomb, Ms

*Served as a volunteer assistant PC technician for an owner of Seall Technical.*Custom built laptops and desktop PCs to customer’s specifications. *Performed break/fix PC repair to include upgrading video cards, processors, RAM.*Participated in various job related seminars, IT developmental changes, and training sessions*Diagnosed viruses and performed removal to include install of anti-virus software/patches.*Maintains and builds positive customer relationships*Tests… Show more *Served as a volunteer assistant PC technician for an owner of Seall Technical.*Custom built laptops and desktop PCs to customer’s specifications. *Performed break/fix PC repair to include upgrading video cards, processors, RAM.*Participated in various job related seminars, IT developmental changes, and training sessions*Diagnosed viruses and performed removal to include install of anti-virus software/patches.*Maintains and builds positive customer relationships*Tests new software and hardware of compatibility Show less

Mccomb, Ms

*Performed commercial and residential installation of modems, home terminal units, and network cabling.*Utilized electronic test equipment to troubleshoot, diagnose and complete network repairs.*Insured proper upstream and downstream of signal levels at each termination.*Educated customers on proper operation of all services, equipment and terminal units.*Maintained network by troubleshooting and repairing outages, testing network back-up procedures, updating documentation.

Associate Of Arts And Sciences (A.A.S.), Information Technology, 3.4

Education record