Daniel Andrews Email & Phone Number

Mobile, Alabama, United States

Mobile, Alabama Area

*Responds to phone calls, e-mail, and/or web trouble tickets; resolves issues and supports existing computer systems and hardware.*Communicates daily repair status to users.*Coordinates with support partners to ensure that problems are resolved promptly and effectively by accurately escalating incidents to correct next-level support when.

Mobile, Alabama Area

*Respond to local calls from users requesting assistance for computer and business application support. *Record all requests for service and all scheduled maintenance in IT-Pointe system.*Capture all information related to the problem being recorded (screen shots, workflow leading up the problem, computer environment where the problem occurred (OS, Java.

Biloxi, Mississippi

*Contracted to Biloxi Public School District*Ran service patches for windows and virus updats as part of routine system maintenance*Utilized Active Directory and resetting passwords and adding new users to the domain*Diagnosed hardware and/or software failures and restored PC’s via re-image or cloned hard drive*Support over 200 products used throughout the.

D'Iberville, Mississippi

*Provide first level support of hardware devices and software applications for employees (end users) who's utilizing of their computers, and peripherals in the casino facility.*Troubleshooting helpdesk request tickets performing basic steps to resolve issues and escalated it to other department to resolve end user issue when necessary.

Mccomb, MS

*Performed commercial and residential installation of modems, home terminal units, and network cabling.*Utilized electronic test equipment to troubleshoot, diagnose and complete network repairs.*Insured proper upstream and downstream of signal levels at each termination.*Educated customers on proper operation of all services, equipment and terminal.

Smyrna, GA

*Troubleshoot and repair in warranty of all Macbooks, Macbook Air, Imacs and iPad's *Diagnosed hardware and/or software failures and restored Macintosh OS via re-image hard drive.*Managed work tickets using help desk software (Depotworks, Georgia Tech Bell Techlogix)*Provided phone support for both software and hardware issues for all Apple and PC.

Marietta, GA

*Responded to live technical support calls, and responded to technical support calls logged in the CRM *Troubleshooting data communication issues with dial-up and Internet, software, operating system, local area network, and hardware-related issues*Maintained a high level of customer satisfaction by clarifying customer needs and ensuring that they are.

Mccomb, MS

*Dispatched to remote locations to provide technical support for surrounding school counties.*Diagnosed hardware and/or software failures and restored PCs via re-image or cloned hard drive. *Performed system administration to include adding new user accounts to the domain, system setup and install.*Utilized Active Directory and Microsoft Exchange including.

Slidell, LA

*perform duties that were required by Geek Squad such as backup, repairing, troubleshooting. *Maintain customer satisfaction by answering all technology questions as needed.

Summit, MS

*Served as a volunteer assistant to the campus Lead PC/Network Technician.*Transferred files and software to users from the file server.*Performed break/fix PC repair to include upgrading video cards, processors and RAM.*Installed CAT-5 cabling and terminated cables with RJ-45 connectors*Performed routine server backups.*Provided LAN, WAN support

Mccomb, MS

*Served as a volunteer assistant PC technician for an owner of Seall Technical.*Custom built laptops and desktop PCs to customer’s specifications. *Performed break/fix PC repair to include upgrading video cards, processors, RAM.*Participated in various job related seminars, IT developmental changes, and training sessions*Diagnosed viruses and performed.

Mccomb, MS

*Performed commercial and residential installation of modems, home terminal units, and network cabling.*Utilized electronic test equipment to troubleshoot, diagnose and complete network repairs.*Insured proper upstream and downstream of signal levels at each termination.*Educated customers on proper operation of all services, equipment and terminal.

Associate Of Arts And Sciences (A.A.S.), Information Technology, 3.4

Education record