Daniel Andruczyk Email & Phone Number

Fort Lauderdale, Fl, Us

Development, direction, and execution of digital customer experience strategy, leading collaboration and partnership with marketing, sales, engineering, operations, and other cross-functional teams across Kaplan North America to deliver best-in-class experiences to wow our customers. Designing online digital experiences that engage deeply our customers, with thoughtful CX/UX informed by data science, insights, emerging trends, market data, and the voice of the customer.

Fort Lauderdale, Fl, Us

Driving organizational change through the development and execution of customer experience initiatives that improve the end-to-end customer and digital experience, products, and outcomes. Working strategically with multiple departments and cross-functional teams to drive enterprise-wide programs resulting in measurable improvements in different customer experiences and the products they engage with. Architecting customer insight/ voice of the customer interaction journeys to capture customer feedback and translate it into focused opportunities for improvement. Enabling all work through a lense of Operational Excellence.

Fort Lauderdale, Fl, Us

Operational Excellence Executive, leading a shared service organization dedicated to delivering best in class operational solutions, innovative strategic planning, exceptional product design and road mapping in a comprehensive IT ecosystem; program management, and facilitating outstanding customer centric channel and workforce management.

Fort Lauderdale, Fl, Us

Leadership and development of an enterprise-wide shared service organization supporting multiple lines of business and executive leadership. Able to translate business development models into specific growth strategies to improve revenues, reduce costs, and client satisfaction. Managing resource allocation models focused on driving organizational strategies, priorities, and changing business needs. Leading executive sponsored projects and initiatives.

Fort Lauderdale, Fl, Us

Leadership of a shared service organization, focusing on Academic and Provost Operations. Development of continuous improvement processes to simplify document imaging services resulting in reduced organizational costs and improved client satisfaction.

Fort Lauderdale, Fl, Us

Project Management and general oversight of technology and non-technology projects, for multiple client facing business units; as well as the student experience. Responsibilities also include process engineering and continuous improvement through foundations of Six Sigma. Oversee internal and external communication processes for continuous education and organizational communication.

Fort Lauderdale, Fl, Us

Management of multiple organizational projects and products supporting Student Finance departments including Financial Aid, Student Accounts, and Billing Office. Leadership through foundations of Six Sigma and SCRUM.

Cleveland , Ohio, Us

Responsible for managing operations, communications, performance, education, and training. Specific to this role, this leadership position managed several client-facing support teams in a call center environment while focusing on the retention of high net worth clients. The role also included the management of continuous improvement exercises (exceeded), merger and acquisition work when onboarding new banks purchased by Key, and various client-facing relationship experiences.

Master Of Business Administration (Mba), Business Administration, Management And Operations

Bachelor Of Science (B.S.), Communication, General

High School Diploma, History, Music, And Art