Daniel Anthony Email & Phone Number

• Plan, implement and support activities for systems owned by Dignity Health IT Operations Team.• Played a key role in organizing a multi-million dollar inventory of cluttered networking information systems, and saved man hours overcoming obstacles to locate product needed.• Tasked with Installing, supporting system hardware and software, performing system hardware upgrades, resolving hardware related problems, performing capacity planning and conducting version management.• Work closely with architects, infrastructure support, database administrators and application support teams to ensure seamless and quality IT support.• Reduced energy costs in the data center by implementing data center cooling strategy, conserving power and made it more efficient and effective.

Recognized for superior performance, support, communications, and network overhaul.• Provided executive support to second-tier troubleshooting and remediation support for Iridium Help Desk.• Performed employee onboarding IT functions for new employees and contractors.• Worked in cooperation with System Administrators and other department leads to provide IT desktop, laptop and application service and support for contractors and employees.• Provided superior customer service to all employees and contractors.

• Performed hands-on management of a three-shift, data center operation and 24x7 client support for computer and communication systems consistent with client service agreements and expectations.• Provided IT leadership and direction to support team, managed budget of $1.8 million and always maintained 5% under budget.• Led a quality-improvement efforts by developing, coaching and ensuring training opportunities for IT members, and guided efforts to continually improve delivery of system solutions.• Achieved profit improvement by optimizing call center productivity, swifter customer response time and rapid problem resolution by refining call center script and significantly reducing customer call-time by dispatching top 10 Call Center personnel to support Help Desk employees with less knowledge-base.

• Interpreted, evaluated and resolved general computer and IT issues with goal to resolve on first contact.• Instrumental in solving disaster recovery problems affecting high level critical devices and applications: proactively notified support groups and stakeholders of the IT infrastructure to ensure all information for an issue was acknowledged.• Provided technical on-call support for Windows server, maintained servers and equipment to ensure operation at peak performance and replaced failed parts to meet business partner needs.• Member of production batch processing team; controlled batch scheduling and repaired abnormal endings to programs.

• Gained knowledge and expertise needed to become a Technical Analyst by working with IT Operations • Rapidly learned systems and processes that defined the company, and understood how the technical domains interacted behind the scenes to fulfill products and services.

United States

Awarded for increasing store sales by 10% month-over-month sales.• Managed store operations, sales, employee supervision, inventory levels, and customer service.• Improved sales monthly by motivating staff, building employee relationships, coaching and training staff, and creating a positive working environment enabling associates to reach sales goals.• Creatively placed and rotated merchandise, discounted products going out-of-date, and inspired long-term customer relationships.• Maintained Standard Assessment Procedure (SAP) inventory system ensuring products were fully stocked on shelves and worked with vendors to schedule shipment deliveries.

Glendale, Az

• Maintained overall visual appearance of the store, and the effective displays and accuracy of all planograms.• Managed appropriate inventory levels, organized stockroom, processed freight deliveries, maintained equipment and discouraged product shrinkage.• Worked with entire management team, trained new managers and associates and ensured policies and procedures were followed.• Directly increased sales by monitoring products sold, expanding presence of product and developing customer relations.