Daniel Anthony Email & Phone Number

• Plan, implement and support activities for systems owned by Dignity Health IT Operations Team.
• Played a key role in organizing a multi-million dollar inventory of cluttered networking information systems, and saved man hours overcoming obstacles to locate product needed.
• Tasked with Installing, supporting system hardware and software, performing system hardware upgrades, resolving hardware related problems, performing capacity planning and conducting version management.
• Work closely with architects, infrastructure support, database administrators and application support teams to ensure seamless and quality IT support.
• Reduced energy costs in the data center by implementing data center cooling strategy, conserving power and made it more efficient and effective.

• Recognized for superior performance, support, communications, and network overhaul.
• Provided executive support to second-tier troubleshooting and remediation support for Iridium Help Desk.
• Performed employee onboarding IT functions for new employees and contractors.
• Worked in cooperation with System Administrators and other department leads to provide IT desktop, laptop and application service and support for contractors and employees.
• Provided superior customer service to all employees and contractors.

• Performed hands-on management of a three-shift, data center operation and 24x7 client support for computer and communication systems consistent with client service agreements and expectations.
• Provided IT leadership and direction to support team, managed budget of $1.8 million and always maintained 5% under budget.
• Led a quality-improvement efforts by developing, coaching and ensuring training opportunities for IT members, and guided efforts to continually improve delivery of system solutions.
• Achieved profit improvement by optimizing call center productivity, swifter customer response time and rapid problem resolution by refining call center script and significantly reducing customer call-time by.

• Interpreted, evaluated and resolved general computer and IT issues with goal to resolve on first contact.
• Instrumental in solving disaster recovery problems affecting high level critical devices and applications: proactively notified support groups and stakeholders of the IT infrastructure to ensure all information for an.
• Provided technical on-call support for Windows server, maintained servers and equipment to ensure operation at peak performance and replaced failed parts to meet business partner needs.
• Member of production batch processing team; controlled batch scheduling and repaired abnormal endings to programs.

• Gained knowledge and expertise needed to become a Technical Analyst by working with IT Operations
• Rapidly learned systems and processes that defined the company, and understood how the technical domains interacted behind the scenes to fulfill products and services.

United States

• Awarded for increasing store sales by 10% month-over-month sales.
• Managed store operations, sales, employee supervision, inventory levels, and customer service.
• Improved sales monthly by motivating staff, building employee relationships, coaching and training staff, and creating a positive working environment enabling associates to reach sales goals.
• Creatively placed and rotated merchandise, discounted products going out-of-date, and inspired long-term customer relationships.
• Maintained Standard Assessment Procedure (SAP) inventory system ensuring products were fully stocked on shelves and worked with vendors to schedule shipment deliveries.

Glendale, AZ

• Maintained overall visual appearance of the store, and the effective displays and accuracy of all planograms.
• Managed appropriate inventory levels, organized stockroom, processed freight deliveries, maintained equipment and discouraged product shrinkage.
• Worked with entire management team, trained new managers and associates and ensured policies and procedures were followed.
• Directly increased sales by monitoring products sold, expanding presence of product and developing customer relations.