Daniel Anthony Email and Phone Number

Responsibilities of a Senior Support Specialist consist of: - Responsible for production support activities for facilities operations to ensure the security and stability of the environment. - Involves technical understanding of architecture and environments supported - Troubleshooting problems, involving the appropriate resources and making fixes as quickly as possible - Track points of friction for users, technology or operations, use analytics and then work with other… Show more Responsibilities of a Senior Support Specialist consist of: - Responsible for production support activities for facilities operations to ensure the security and stability of the environment. - Involves technical understanding of architecture and environments supported - Troubleshooting problems, involving the appropriate resources and making fixes as quickly as possible - Track points of friction for users, technology or operations, use analytics and then work with other teams to make those parts of banking better. - Coordinating or Validating changes with the computer operations department and user departments to ensure the integrity of the production environment - Participating in system design improvements and performance enhancements - Participate in Business Continuity Planning and Exercises as needed Show less