Daniel Antonio Email & Phone Number

Bucharest, Romania

Bucharest, Romania

• S4Hana Implementation • Ensures that the process activities are carried-out in accordance with the solution agreed with the customer in the Design and Transition phase• Ensures that the performance objectives (KPIs) / process delivery time (SLAs) set under the contract are fulfilled;• Carries out transformation initiatives and projects to deliver financial and productivity benefits to customer in accordance with the contractual causes concluded with the dient• Ensures that the… Show more • S4Hana Implementation • Ensures that the process activities are carried-out in accordance with the solution agreed with the customer in the Design and Transition phase• Ensures that the performance objectives (KPIs) / process delivery time (SLAs) set under the contract are fulfilled;• Carries out transformation initiatives and projects to deliver financial and productivity benefits to customer in accordance with the contractual causes concluded with the dient• Ensures that the team members have all the operational resources and necessary equipment (upon completion of LTO)• Presents the performance indicators in the operational reviews meetings, analyzes data & trends in the process, continuously implements process improvement methodologies based on Lean Six Sigma• Ensures that all team members are aware of the contractual performance indicators (KPIs)/delivery time (SLAs) and of the level of the expected performance output• Conducts team huddles to communicate the information regarding to the process priorities• Coordinates and ensures the creation of the Standard Operating Procedures for the processes managed, updates and validates them before sending them to the customer for sign off, ensuring that they are accurate, comprehensive and explained in a logical manner, tailored to the process needs• Successfully finalizing of the training plan related to the role hold and tasks• Monitors the team performance on a daily basis and ensures that individual and team objectives are met while complying with the established standards• Provides feedback on the performance and the process activity results to team members, identifies areas to improve the knowledge process and plans relevant training sessions to these areas in collaboration with the pathfinder• Participates in the selection of team members for different roles by assessing their process experience/ knowledge Show less

Bucharest, Romania

•Apply a structured methodology and lead change management activities•Review and monitor process adherence ensuring IT teams follow the agreed process;•Responsible for delivering on demand process trainings;•Provide support to the Global Solutions Department in translating business requirements to functional and non-functional service specifications for the assigned area.•Involvement with projects to ensure seamless collaborative service planning and transition of projects to… Show more •Apply a structured methodology and lead change management activities•Review and monitor process adherence ensuring IT teams follow the agreed process;•Responsible for delivering on demand process trainings;•Provide support to the Global Solutions Department in translating business requirements to functional and non-functional service specifications for the assigned area.•Involvement with projects to ensure seamless collaborative service planning and transition of projects to support (including SD transitions)•Establish, analyze and report upon service metrics and make recommendations to the Service Manager for improvement opportunities;•Integrate change management activities into project plan;•Produce monthly process KPI metrics and analyze for process improvement opportunities;•Identify training, coaching opportunities and needs for all team members;•Deliver management information, including PPIs, KPIs and reports and analyze for process improvement opportunities;•Develop and maintain the accuracy of the repository with all documentation related to the processes in the assigned area;•Process meetings, engagements & follow up actions e.g. OPS Board meetings, SL Monthly reviews, multi-vendor meetings;•Provide work instructions for the Service Management Team in order to ensure effective end-to-end service delivery Show less

Bucharest, Romania

•Works with Customer, Ops and GPL’s to understand contractual commitments, deal books and customer priorities;• Works with Ops leads and customers to design, implement and drive allocated projects• Acts as a primary source of management and stakeholder information about the allocated IT Service Management process• Improves the effectiveness and efficiency of the process• Addresses any issues with the running of the process• Ensures all relevant staff have the required… Show more •Works with Customer, Ops and GPL’s to understand contractual commitments, deal books and customer priorities;• Works with Ops leads and customers to design, implement and drive allocated projects• Acts as a primary source of management and stakeholder information about the allocated IT Service Management process• Improves the effectiveness and efficiency of the process• Addresses any issues with the running of the process• Ensures all relevant staff have the required training in the process and are aware of their role in the process• Tracks and reviews tickets which are relevant for the allocated process• Liaises with all suppliers and stakeholders to ensure IT Service Management activities are performed within service level agreement (SLA) targets and according to schedule• Escalates process-related issues to the required level• Analyzes records to detect any problems or trends and proposes actions to rectify apparent weak areas in the allocated ITSM process• Reviews KPIs and takes any actions required following analysis• Clarifies and validates the business impact of an escalated ticket• Monitors ticket resolution times as agreed in OLA or UC agreements• Organizes and chairs teleconference bridges as required to ensure prompt resolution of issue•Create and execute training for team members whenever necessary and per request from manager• Review, update and maintain working procedures regularly• Identify opportunities for continuous process improvement and innovative solutions;• Report supplier metrics to client• Other activities as requested by the manager Show less

Bucharest, Romania

•Installing and configuring computer, software, systems, networks, printers and scanners•Responding in a timely manner to service issues and requests•Providing technical support across the company •Possibly training more junior staff members• Logs incidents and service requests and maintains relevant records•Identifies and classifies incident types and service interruptions•Records incidents cataloging them by symptom and resolution•Troubleshoot, diagnose, and… Show more •Installing and configuring computer, software, systems, networks, printers and scanners•Responding in a timely manner to service issues and requests•Providing technical support across the company •Possibly training more junior staff members• Logs incidents and service requests and maintains relevant records•Identifies and classifies incident types and service interruptions•Records incidents cataloging them by symptom and resolution•Troubleshoot, diagnose, and resolve technical hardware and/or software issues•Provide quick resolution and excellent customer serviceRedirect unresolved issues to the next level of support personnel Show less

Bucharest, Romania

•Assist the store manager in realizing or exceeding determined sales plans and target metric objectives •Ensure consistent execution of company’s marketing and visual presentation•Set up advertising displays and arrange merchandise on counter or tables to promote sales•Train staff on how to drive sales through consistent development of product knowledge and customer service standards•Maintain proper inventory controls, facilitate inventory transaction and bulk count •Ensure… Show more •Assist the store manager in realizing or exceeding determined sales plans and target metric objectives •Ensure consistent execution of company’s marketing and visual presentation•Set up advertising displays and arrange merchandise on counter or tables to promote sales•Train staff on how to drive sales through consistent development of product knowledge and customer service standards•Maintain proper inventory controls, facilitate inventory transaction and bulk count •Ensure the store is secured at closing by checking if the doors are locked, alarms are set and all safes are locked•Keep daily records of store sales, damages, deposit log, scheduling, employee discount and new hire paperwork•Processing online orders•Fashion advisor Show less

Film/Video And Photographic Arts

Bachelor'S Degree, Mining Maintenance And Repair

Audio Video Production

Activities and Societies: Adobe Photoshop, Adobe illustrator, After Effects