Daniel Arce Email & Phone Number

San Jose, Costa Rica

- Develop and finalize comprehensive sourcing events, ensuring alignment with requesters objectives.- Apply established Standard Operating Procedures (SOPs) to meticulously approve, deny, or recommend adjustments as necessary. - Exercise sound judgment in decision-making processes to uphold compliance and operational standards.- Present diverse supplier options to clients, demonstrating a thorough understanding of their requirements.- Provide comprehensive assistance to… Show more - Develop and finalize comprehensive sourcing events, ensuring alignment with requesters objectives.- Apply established Standard Operating Procedures (SOPs) to meticulously approve, deny, or recommend adjustments as necessary. - Exercise sound judgment in decision-making processes to uphold compliance and operational standards.- Present diverse supplier options to clients, demonstrating a thorough understanding of their requirements.- Provide comprehensive assistance to Requesters across multiple regions (MEX, BRA, USA, CAN), ensuring a consistent understanding of procurement processes.- Oversee the entire lifecycle of requester purchase requisitions, from meticulous order entry to seamless order fulfillment, ensuring precision and timelines.- Ensure strict compliance with Key Performance Indicators, Service Level Agreements (SLAs), urgency requirements, and country-specific thresholds, demonstrating a commitment to operational excellence. Show less

Pavas, San Jose, Costa Rica

- Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs).- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.-… Show more - Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs).- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.- Prepare complete and accurate work including appropriately notating accounts as required.- Participate in activities designed to improve customer satisfaction and business performance.- Track, document and retrieve information in call tracking database.- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Show less

San Pedro, San Jose, Costa Rica

- Identify problems and search for solutions to offer answers to questions from customers using the given channel of communication.- Be aware of current procedures to offer accurate information.- Document correctly the database using the given tools to keep track of customer requests through data entry.- Meet established individual and team performance targets, including customer service, productivity, and quality standards.- Follow up on the customer issue until is solved such… Show more - Identify problems and search for solutions to offer answers to questions from customers using the given channel of communication.- Be aware of current procedures to offer accurate information.- Document correctly the database using the given tools to keep track of customer requests through data entry.- Meet established individual and team performance targets, including customer service, productivity, and quality standards.- Follow up on the customer issue until is solved such as requests, payments, transactions, information changes, or any other issue addressed by the customer.- To communicate with the coach, team members, and other teams regarding problems, solutions, and trends.- To keep all equipment and tools under his/her responsibility in excellent condition. To keep account information confidential and protect it from unauthorized use.- To perform any other tasks, duties, or services requested by his/her immediate superior. Show less