Daniel Arce Email & Phone Number

United States

• Modified existing software to correct errors, upgrade interfaces and improve performance.
• Stored, retrieved and manipulated data for close analysis of business and system capabilities.
• Rapidly prototyped new capabilities to confirm feasibility.
• Coordinate with cross-departmental stakeholders to plan, design and develop robust solutions in a timely manner.
• Manage software projects integrating APIs with in house custom software, to reduce waste and increase productivity.

Costa Rica

• Coordinate with global stakeholders (Sales, Marketing, Seller Support, Investigation, etc.) in order to provide scalable solutions to complex selling partner problems.
• Handle Selling Partner escalations by creating short and long term solutions to Seller Support request.
• Led an Escalation Audit Framework, generating new use case identification and defect elimination, driving over 50 process improvement and increasing the customer trust.
• Conduct automation in Tableau Excel based tool that helps the AM to strategize based on the selling partner business information with the Business Intelligence developers team.
• Create, manage and update the SOP system to standardize the service level within the team, currently with over 60+ SOPs.
• Stablish cross-organizational procedures to improve communication, SLAs and cooperation with different teams like Investigation, Communities and Account Managers.

Costa Rica

• Developed and fostered relationships with over 15 selling partner accounts spanning industries such as food service, technology, retail, automotive.
• Be the primary point of contact and build long-term relationships with customers.
• Created a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.

Costa Rica

• Preparing for customer inquiries by studying products, services, and customer service processes.
• Responding to customer inquiries by understanding the inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's.
• Recording customer inquiries by documenting inquiry and response in customers' accounts.

Costa Rica

• Create a process management system to monitor key performance indicators
• Write, review and approve documents (procedures, SOPs) and related tools (document systems, SharePoint) to ensure ISO 9001 compliance.
• Work with several departments to identify, develop and formalize continuous improvement programs and their respective tracking methods.
• Present quality metrics and analysis regularly to the senior management team and external customers.
• Carry out quality audits to identify and correct nonconformities and gap in processes

Master Of Business Administration - Mba, Finance, General

Bachelor'S Degree, Customs Administration