Daniel Arce Email & Phone Number

Costa Rica

United States

• Modified existing software to correct errors, upgrade interfaces and improve performance.• Stored, retrieved and manipulated data for close analysis of business and system capabilities.• Rapidly prototyped new capabilities to confirm feasibility.• Coordinate with cross-departmental stakeholders to plan, design and develop robust solutions in a timely manner.• Manage software projects integrating APIs with in house custom software, to reduce waste and increase productivity.

Costa Rica

• Coordinate with global stakeholders (Sales, Marketing, Seller Support, Investigation, etc.) in order to provide scalable solutions to complex selling partner problems.• Handle Selling Partner escalations by creating short and long term solutions to Seller Support request.• Led an Escalation Audit Framework, generating new use case identification and defect elimination, driving over 50 process improvement and increasing the customer trust.• Conduct automation in Tableau Excel based tool that helps the AM to strategize based on the selling partner business information with the Business Intelligence developers team.• Create, manage and update the SOP system to standardize the service level within the team, currently with over 60+ SOPs.• Stablish cross-organizational procedures to improve communication, SLAs and cooperation with different teams like Investigation, Communities and Account Managers.• Assure effective transition of programs into deployment and production with measurable results, like HTML based website that centralizes the Account Manager work, SOP Playbook.

Costa Rica

• Developed and fostered relationships with over 15 selling partner accounts spanning industries such as food service, technology, retail, automotive.• Be the primary point of contact and build long-term relationships with customers.• Created a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.

Costa Rica

• Preparing for customer inquiries by studying products, services, and customer service processes.• Responding to customer inquiries by understanding the inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.• Recording customer inquiries by documenting inquiry and response in customers' accounts.

Costa Rica

• Create a process management system to monitor key performance indicators• Write, review and approve documents (procedures, SOPs) and related tools (document systems, SharePoint) to ensure ISO 9001 compliance.• Work with several departments to identify, develop and formalize continuous improvement programs and their respective tracking methods.• Present quality metrics and analysis regularly to the senior management team and external customers.• Carry out quality audits to identify and correct nonconformities and gap in processes

Master Of Business Administration - Mba, Finance, General

Bachelor'S Degree, Customs Administration