Daniel Armstead Email & Phone Number

United States

Ensure the optimal functioning and connectivity of the network by effectively managing integrated network control centers and multichannel communications systems, thereby directly contributing to operational continuity. Execute maintenance and troubleshooting procedures following established protocols and best practices, including regular checks on vehicles, power generators, and equipment, and identifying faults in line-replaceable units through BIT/BITE diagnostics. Proactively identify and address system gaps and vulnerabilities to mitigate risks, developing corrective actions as needed. Communicate complex technical concepts clearly and accessibly to both technical and non-technical stakeholders. Create and implement new standard operating procedures (SOPs) to standardize system management operations. Collaborate with technical stakeholders to formulate and implement comprehensive disaster recovery plans.

United States

Enhance operational proficiency by guiding and assisting new team members, ensuring their understanding of analytical and technical tools and processes such as Active Directory, ITSM Remedy System, SIPR support, Office 365 issue resolution, and general troubleshooting. This involves providing hands-on mentorship in a collaborative manner over a three-week duration. Utilize robust problem-solving and analytical abilities to address and resolve intricate challenges faced by end-users and SIPR/NIPR systems in both on-site and remote settings. Ensure meticulous documentation is maintained within the ITSM Remedy ticketing system, and collaborate with relevant teams for escalation and additional support whenever necessary. Facilitate data-driven decision-making and strategic planning by conveying essential insights to stakeholders and leadership. Adjust to rapidly shifting priorities in a fast-paced, high-volume setting while upholding and ensuring the maintenance of quality standards.