Experience working with a successful LAC partner for over three years both in an operational LAC role and in leadership, during which time I developed a working relationships with the local NDIA service delivery team, Wide Bay Health and multiple schools in the Education department. My experiences have afforded me considerable insight into the strategic direction of the agency and a high level of knowledge and application of NDIS processes for positive participants experience and outcomes.• Developing rapport with participants to positively impact there experience with the NDIS.• Utilise knowledge of a wide variety of disabilities to assist participants in the NDIS life cycle.• Engage with participant and the family member during community engagement sessions to assist in meeting access to the NDIS and develop their knowledge of the scheme.• Implementing the use of the NDIS CRM system to complete all planning tasks to capture quality support packages for participants.• Engaging with participants health, education, disability support workers and allied health professions to delivery training, complete planning meetings and assist in understanding the schemes funding perimeters.• Engaging with local NDIA staff and IWC staff to create training content for LAC’s and NDIA staff.• Managing performance of LAC’s meet KPI’s while achieving quality participant focused plans.• Manage staff and participant crises situations to achieve positive outcomes.• Utilise performance tracking technology to synthesis and analyse data to identify and implement program and staff development. • Develop person centered training program and goals to assist LAC’s to achieve within their role.• Undertake and complete all human resource management tasks for staff. This includes the creating rosters, managing timesheets, holding and recording performance conversations and ensuring staff maintain safe workplace policy and procedures.

Working directly with experienced pediatric occupational therapists, speech pathologists and physiotherapist in implementing therapeutic intervention for children with physical disabilities offered education and skills to in this field. Working with families to identify treatment plans and goals, providing direct therapy strategies for individuals to develop functional movement and supporting therapists in assessing and prescribing assistive technology.• Implement occupational therapy, speech therapy and physical therapy programs for children with disabilities.• Plan and implement a literacy and numeracy program for adults with a range of disabilities.• Create and maintain service users’ profiles.• Maintain daily records for service users.• Case manage service users with work colleagues and industry professionals.• Implement occupational health and safety daily to support students, other staff and myself.• Create daily activities for service users to support the programs created by therapists to help reach client goals.• Maintain hygiene standards in the workplace.• Attend professional development to increase my knowledge to better support people with disabilities and to update on new policies and procedures to implement in the workplace.• Maintain the privacy of service users’ records.

Assisting students with disability to access the curriculum. The Bundaberg Special School offered opportunity to work with education and allied health professionals in assisting students with physical impairments, intellectual impairments and sensory processing disabilities to access an education. Working in the classroom with teachers, I supported students daily with scaffolding curriculum and implementing differentiation strategies to assist individuals to achieve their goals.• Assisting teachers in classroom activities.• Assist in developing programs for individual students with disabilities.• Implement behaviour management strategies to ensure the safety of students and staff.• Student supervision.• Assisting with personal care, where necessary.• Creating resources for students.• Supporting students and other staff members in daily activities.• Attend regular professional development to increase my knowledge to better support people with disabilities and to update on new policies and procedures.• Communicate with therapists and other health professionals to help implement strategies to support students when required.• Implement occupational health and safety daily to support students, colleagues and me.

As a direct support worker to people with disability, I was able to directly assist individuals in developing daily living skills, implement behaviour management strategies and assist individuals with their daily disability support needs.● Supporting clients to achieve individual goals.● Implementing behaviour management strategies.● Supporting clients in daily activities to develop individual capacity.● Working in a team to support clients access social and community activities. ● Assisting with personal care, utilising assistive technology and strategies prescribed by allied health professionals.● Maintaining accurate and confidential records for funding departments.

Get Set For Work is a program offered to disengaged youth engaging individuals in training to offer opportunity to gain employment, reengage with education or engage with tertiary education.● Assisting in training service users to achieve certificates to enhance employability.● Building rapport with service users to achieve individual and program goals. ● Assisting service users to overcome barriers to achieve personal goals.● Assisting service users to implement positive strategies to overcome drug and alcohol addiction.● Maintaining daily and monthly reports for contractual agreements. ● Liaising with local businesses and other community organisations to identify employment opportunities.● Working as the acting program coordinator.